Customer Service Executive

Seoul, South Korea /
Commercial – Operations /
Full-time
ABOUT US

Build the Smarter Way to Shop!

ShopBack, the #1 rewards and discovery platform in Asia-Pacific, enables shoppers across the region to shop ‘The Smarter Way”. It is a one-stop rewards and discovery platform for users to earn cashback, while delivering performance-based marketing to merchants. First launched in Singapore in 2014, ShopBack has since expanded its reach to Malaysia, Indonesia, the Philippines, Thailand, Taiwan,  Australia, and more recently, Vietnam and Korea. In Singapore, the company has also extended its service offering with ShopBack GO, an app-based rewards platform for in-store shopping, dining, and entertainment. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack partners with over 3,000 merchants including Taobao, Expedia, Shopee, ZALORA to reward its users with cashback across a wide range of categories including general merchandise, travel bookings, fashion, health and beauty, groceries, and food delivery. To date, US$100m in cashback has been awarded to our over 20 million users.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the e-commerce landscape, then come and be part of our growing ShopBack Family!


From handling general inquiries to resolving customer disputes, we address every issue promptly and effectively to ensure every customer returns like a boomerang! You will play an integral role in ensuring that every customer is satisfied and their feedback is heard.

일반적인 문의 처리에서 고객 분쟁 해결에 이르기까지 모든 문제를 신속하고 효과적으로 해결하여, 모든 고객이 부메랑처럼 되돌아올 수 있도록 합니다! 모든 고객이 만족하고, 그들의 피드백을 들을 수 있도록하는 데 중요한 역할을 합니다.

Responsibilities

    • The first point of contact in addressing queries promptly and effectively.
    • Managing our onsite feedback form.
    • Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
    • Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

Responsibilities

    • 문의를 신속하고 효과적으로 처리 할 수 있는 첫 번째 컨택 포인트입니다.
    • 온사이트 피드백 양식을 관리합니다.
    • 팀의 비즈니스 목표에 따라 피드백을 듣고 정보를 처리하며 최선의 대응을 계획합니다.
    • 비즈니스 프로세스 최적화, 이행, 실사 및 전략적 파트너십에서 나머지 로컬 운영 팀 지원
    • 고객 서비스 / 지원 서비스에 대한 사전 경험은 플러스입니다.
    • 강력한 대인 관계 및 의사 소통 기술 – 작문 및 회화.
    • 모국어 또는 유창한 한국어 언어 능력
    • 영어로 전문적인 실무 능력.
    • 공감하면서도 비즈니스 지향적이며, 동시에 신속하게 생각하고 반응 할 수 있습니다.
    • 빠르게 변화하는 환경을 배우고 적응하려는 강한 의지, 일부 고객 서비스, PR, 판매 및 / 또는 사업 운영 배경이 도움이 될 수 있습니다.
    • 그리고 가장 중요한 것은 고객의 문제를 해결하는 데 도움이 되는 진심입니다.

Requirements

    • Prior experience with customer service/support services is a plus.
    • Strong interpersonal and communication skills – both written and spoken.
    • Native or bilingual proficiency in Korean
    • Professional working proficiency in English.
    • Empathetic, yet business-oriented, and able to think and respond on your feet at the same time.
    • A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
    • And most importantly, a genuine heart to help solve our customers’ problems!