Account Manager (Gift Card/Voucher - Australia Accounts)
Kuala Lumpur, Malaysia
Commercial – Account Management /
Full-time /
Hybrid
ABOUT US
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signalling its entry into the European market.
Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
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We’re hiring an Account Manager who will focus on growing our valued brand partners, and delivering unrivaled value and service to them. If you’re ready for a new challenge and to change the future of shopping, come and join the ShopBack Family!
This role will be supporting the Australia market and managing a ShopBack Australia portfolio of brands.
Responsibilities
- Become a Virtual Account Management Expert: Build and nurture strong, long-term relationships with key Gift Card and Voucher clients in Australia, fostering trust and collaboration through effective virtual communication strategies.
- Unlock Growth Potential: Develop and execute strategic account plans to significantly increase the number of promotions our clients run and secure more marketing budget from them.
- Strategic Partnership Champion: Act as a trusted advisor, proactively identifying client needs and presenting innovative solutions that align with their marketing objectives.
- Data-Driven Decision-Making: Leverage your analytical skills to track campaign performance, generate insightful reports, create post campaign reports, and identify areas for continuous improvement.
- Exceed Expectations: Consistently achieve and surpass sales targets, exceeding client expectations and driving revenue growth.
Requirements
- Proven Account Management Expertise: 2-3 years of experience in B2B account management, with a demonstrable track record of success in exceeding sales targets and building strong client relationships.
- Gift Card/Voucher & E-commerce Knowledge: Understanding of the Gift Card/Voucher industry and e-commerce landscape is a plus, but not essential.
- The Power of "Virtual": You excel at building rapport and managing client relationships virtually through effective communication strategies.
- Strategic & Analytical Mind: You possess strong analytical skills and can leverage data insights to develop and execute data-driven account plans.
- Communication Rockstar: You have exceptional communication, negotiation, and presentation skills, with the ability to tailor your message to diverse audiences. (This role requires very strong English proficiency in both written and spoken communication.)
- Results-Oriented & Entrepreneurial: You're a self-motivated go-getter with a passion for exceeding expectations and achieving ambitious goals.
- Team Player: You thrive in a collaborative environment and enjoy working cross-functionally to achieve shared objectives.
Perks
* Hybrid working and work-from-anywhere benefit
* Competitive compensation and stock options
* Transparent career progression paths and learning opportunities
* Candid, open and collaborative culture
* Talented and driven teammates across the world
* Fun-filled activities and celebrations all year round
Join our team to drive growth and success at ShopBack today!
