Key Account Manager
Jakarta, Indonesia
2. Merchants – Commercial - ID /
Full-time /
Hybrid
Our Journey
ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.
Your Adventure Ahead
- Strategically grow merchant transactions with a consultative mix of channels, methods and a keen eye to detail
- Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
- Build a strong relationship and retain exclusive engagement with the merchants
- Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
- Deliver key value proposition to merchants, driving demand for adoption of best practices
- Work cross function with teams to engage merchants for campaigns and initiatives to achieve commercial outcomes
- Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
- Acquisition of new clients, build a strong relationships, and grow / scale the revenue.
Essentials to Succeed
- At least 5 years of experience in key account management
- Exhibit strong awareness of consumer trends in e-commerce with an ability to create strategy and execute campaigns to drive growth for the business
- Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
- Able to think out of the box in conceptualising ideas for merchant acquisition and management – creativity and logical thinking would be key!
- Self-motivated and driven to excel and deliver.
- Must be comfortable with C-level negotiations and have relationships with top decision makers.
- Fluent in Mandarin
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
