Partner Operations Coordinator
Sydney, Australia
Operations – Country Operations /
Full-time /
On-site
ABOUT US
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signalling its entry into the European market.
Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
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Responsibilities
- Onboard and educate new merchants on the ShopBack platform once closed by the Business development team.
- Visit our diverse range of merchants across Sydney to deploy our BAU and campaign POSM materials
- Be part of the end-to-end setup and work with various internal and external parties to ensure that all functional processes are set in place before the merchant is live.
- Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes.
- Conduct quality assurance during merchant visits to ensure POSM condition and positioning align with our branding guidelines
- Work with the Customer Service team to problem-solve merchant-related issues such as invalid QR codes and proactively implement solutions to prevent future recurrences.
Requirements
- 0-2 years experience in retail/event operation/onboarding role, open to fresh grad applicants
- Strong interpersonal and communication skills
- A problem-solver who’s not discouraged by failure or mistakes
- Ability to grow and learn in a challenging and fast-paced environment
- Driven to contribute to building a successful business in one of the fastest-growing start-ups in Australia
- Self-motivated with a proactive attitude, capable of managing tasks independently and meeting deadlines
- Willing to commute to various places within Sydney every day. Having own transportation and license is an added advantage.
- Mandarin language proficiency is an added advantage but not required
Perks
* Hybrid working and work-from-anywhere benefit
* Competitive compensation and stock options
* Transparent career progression paths and learning opportunities
* Candid, open and collaborative culture
* Talented and driven teammates across the world
* Fun-filled activities and celebrations all year round
Join our team to drive growth and success at ShopBack today!
