Merchant Integration Executive
Ho Chi Minh, Vietnam
5. Operations – Merchant Operations - Regional /
Hybrid
Our Journey
ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.
Your Adventure Ahead
- Onboard new merchants onto the ShopBack platform.
- Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
- Analyse data to ensure accuracy in order and transaction information.
- Work collaboratively across the organisation with Engineering, Customer Service, Marketing and Business Development teams to optimize and scale current processes.
- Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
- Work with the Customer Service team to problem-solve merchant related issues such as untracked orders and proactively implement solutions to prevent future recurrences.
Essentials to succeed
- Bachelor Degree or fresh graduate (experience in the e-commerce industry is a plus).
- Good track record with setting up processes and improving productivity.
- Excellent with Microsoft Excel functions.
- Highly motivated problem solver able to identify issues and provide solutions in a fast paced startup environment.
- Excellent verbal and written communication skills.
- Strong attention to detail.
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
