Senior Content Strategist, Financial Solutions

Montreal - Office
User Experience
full-time
We’re looking for a UX-focused content strategist to plan and create interface content for Shopify products, and contribute to our team's skills and growth. This position requires deep understanding of the role language plays in the UX design process. This isn’t a marketing or social media role.

About content strategy at Shopify

Content strategists at Shopify collaborate with designers, developers, researchers, and product managers to design and build our user interfaces. We’re a close-knit team of more than 20 content strategists who work across the company to create clear, concise content that makes our products work better.

Shopify Financial Solutions

The Shopify Financial Solutions team is responsible for all systems that move money between Shopify, our merchants and their buyers, and Shopify Partners. This includes payment processing, billing, capital cash advances, account balances and evaluating risk. Issues that involve money can seem complicated and even scary. The goal of the entire team is to demystify this process, and make all our financial processes simpler and friendlier to use.

You'll be working on things like:

    • Building the Shopify admin and tools alongside designers, researchers, and front end developers.
    • Collaborating closely with other content strategists. Reviewing and critiquing your teammates’ content to help them grow.
    • Actively contributing to developing new features, and continuously improving what we have today.
    • Evolving editorial and voice and tone standards across our products.
    • Using qualitative and quantitative research to inform your content decisions.
    • Defining and implementing information architecture and navigation systems across complex products.
    • Empowering everyone at Shopify to write their own great content by contributing to training, learning resources, and other support opportunities.

You should have:

    • Content strategy experience, preferably in a product-focused environment.
    • Background working with cross-functional teams including UX designers, researchers, and engineers.
    • Experience writing and structuring language to respond to audience needs.
    • A portfolio of work you've done. Bonus if it includes interface content or microcopy.
    • Demonstrated ability to create, implement, and maintain content standards across an organization.
    • A foundational understanding of user-centered design techniques and how to apply them.
    • Empathy and advocacy for merchants and their buyers, in all areas of our work.

What’s in it for you:

    • A collaborative, creative environment where we value experimentation and learning
    • Autonomy. We don’t believe in micro-management
    • A healthy work-life balance with benefits such as a gym allowance, parental leave, childcare benefits, flexible work hours, and catered meals to give you more time for the things you care about most
    • Being part of a UX team that’s tackling design challenges on a global scale—we’re genuinely committed to making commerce better for everyone, no matter where they’re located or their experience level
    • Learning and growing with the best in the business and getting the support you need to do the best work of your career
    • Building strong relationships with your teammates in a culture that values authenticity, openness, and diversity
We know that applying to a new role takes a lot of work and we truly value your time. We're looking forward to reading your application.