Customer Success Representative (Fluent in French)

British Columbia, Canada - Remote
Support – Customer Support
full-time

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Getting to know you :)

  • What’s something new that you recently learned that really excites you? Tell us all about it.
  • Describe a problem you faced recently and had to solve. How did you approach the problem? How did you resolve it? What resulted from your solution?
  • When is the last time you failed at something? What led to the failure and what did you learn from it?

Technical Question:

  • Pretend that you are responding to an email from a Shopify Merchant (Let's call them, Jax!) asking how to remove"powered by Shopify" on their store prior to launch through email. What would you say and what resource(s) would you provide?

Working for Shopify:

  • Are you currently legally authorized to work in the country you are applying for on a full-time, permanent basis?
  • What is your current fluency in English?
  • What is your current fluency in the language needed for the role you are applying for?
  • How many years of experience do you have in any service or support related role(s)?
  • What is your native language?

Extra Details:

  • Where did you hear about this job?
  • How much notice do you need to give your current employer?

Additional information