Senior UX Researcher, Core Product

Ottawa, Canada
User Experience
About Shopify

At Shopify, we care deeply about making commerce better for everyone. This mission began when our founders started an online business selling snowboards. Existing software was expensive and so hard to use that it made their dream of entrepreneurship feel impossible. So they changed their focus and started developing Shopify to enable anyone with something to sell to easily start, run, and grow their business.

Today, Shopify empowers more than 500,000 merchants from all over the world to succeed at entrepreneurship. Our mission is ambitious and we're always looking for great people to join us.

About the UX Research team

The UX Research team guides and informs the company towards designing and building better products and experiences for people using a variety of research methods. Researchers work with teams to incorporate people-centric thinking from problem definition to post-launch iteration. We ask thoughtful research questions, conduct contextual research, frame problems, synthesize insights, evaluate concepts or prototypes, and assist with launches and releases.

We value diversity and learning from one another, so you’ll be joining a team of researchers from various backgrounds (e.g. anthropology, psychology, human-computer interaction, industrial design). You’ll have opportunities to learn, lead, and contribute to meaningful work.

You'll be working on:

    • Helping to define our product roadmap by understanding and advocating for user needs across multiple devices
    • Articulating research questions and priorities with multiple teams, then working with UX researchers and using a range of research methods to answer those questions
    • Synthesizing and summarizing findings using multiple data sources to inform product, UX, engineering, and marketing decisions
    • Collaborating closely with designers, engineers, product managers, and other disciplines to design, implement, and track the success of products
    • Sharing knowledge, identifying, and solving wider problems across teams and product areas
    • Mentoring other UX disciplines and advocating for systems approach to research and design, leading by example with your insights across multiple Shopify touch-points
    • Levelling up our UX team, sharing knowledge, and helping evolve our tools and best practices based on the insights you uncover across the Shopify platform

You'll need to have:

    • A passion for unpacking and solving complex systems problems that span across multiple contexts
    • The ability to identify the best UX research methods and tools to use depending on project objectives and constraints
    • Exceptional UX research and systems design abilities shown in a portfolio of real-world projects
    • A deep understanding of the end-to-end iterative UX product and service design process
    • Experience applying a range of research methods with creativity, scrappiness, and critical thinking. Example research methods may include observations and in-depth interviewing, usability and accessibility testing, diary studies, card sorting, eye and click tracking, surveys
    • The ability to clearly communicate evidence-based recommendations and accept feedback
    • Proficiency with UX research tools, such as research software (e.g. MAXQDA, NVivo, Microsoft Excel, SPSS), survey tools (e.g. SurveyMonkey, Typeform), remote usability tools (e.g. Optimal Workshop, Lookback, Dscout), data analysis platforms (e.g. Mode Analytics, Tableau, Google Analytics)

The right person for this role will:

    • Put merchants first: Our UX team is focussing on creating user-centric, high impact, high quality experiences. We have a deep empathy for our merchants and understand that we design and build products for them.
    • Build for the long-term: you’ll work with your team to prioritize what problems to explore and address by critically evaluating merchant impact, product vision, and technical capabilities.
    • Work collaboratively: you’ll have an understanding that great experiences come from collaborative decision-making with other disciplines. You’ll build strong working relationships with peers and stakeholders to act in our merchants’ best interests.
    • Be self-directed: Shopify is at the intersection of two exciting industries, tech and commerce. Every day is different and we thrive on ambiguity. You’ll adapt to shifting approaches, situations, and priorities, and use your experience and judgement to create the best possible solutions.
If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application.

Please address your cover letter to Holly and include a link to a few samples of your work you’re proud of: portfolio of UX research studies, publications, or whatever represents what you do best.