Senior Business Analyst
Toronto, Ontario
Analytics /
Full-Time /
Hybrid
About ShyftLabs
At ShyftLabs, we live and breathe data. Since 2020, we’ve been helping Fortune 500 companies unlock growth with cutting-edge digital solutions that transform industries and create measurable business impact. We’re growing fast and we’re looking for passionate problem-solvers who are ready to turn big ideas into real outcomes.
The Opportunity
We’re scaling globally with entities in Canada, the U.S., and India, and we’re looking for a Senior Business Analyst to join our team at ShyftLabs! The ideal candidate will bring 7+ years of experience in business analysis and data-driven problem solving, with strong technical skills and the ability to communicate effectively with executive stakeholders. This role will work closely with enterprise clients to understand business needs, translate them into actionable requirements, and deliver high-value digital solutions.
What You’ll Be Doing
- Act as a Business Analyst for a Data implementation, focused on large financial data.
- Work with stakeholders to gather, refine, and document business requirements for CRM customization and data integration.
- Collaborate with data engineering and application development teams to ensure end-to-end orchestration of business and data workflows.
- Conduct data mapping, analysis, and validation across CRM, ERP, and other systems.
- Support the key transactional process by understanding data dependencies, integration points, and reporting needs.
- Create, refine, and clean up Jira stories to align with project requirements and Agile delivery.
- Partner with executives and stakeholders to communicate requirements, progress, and outcomes.
- Support API integration efforts to ensure related platforms interact seamlessly with upstream and downstream systems.
- Leverage SQL to analyze and validate data, perform transformations, and ensure reporting accuracy.
- Participate in workshops, demos, and executive presentations to align business objectives with system functionality.
- Ensure project deliverables meet scope, timeline, and quality expectations.
What You Bring
- 7+ years of experience as a Business Analyst or Senior Business Analyst, with a strong focus on data and analytics.
- Proven experience with CRM implementations, including customization and integration.
- Strong skills in SQL, Python, Databricks, and Excel for data analysis and mapping.
- Experience working with APIs and integrating data across multiple platforms.
- Proven ability to document and manage requirements in Jira (including creating and refining stories).
- Strong proficiency in cloud data warehouses such as Snowflake or BigQuery.
- Hands-on experience with data analysis, reporting, and visualization tools (e.g., Looker, Power BI, Tableau).
- Exceptional executive communication and presentation skills, with experience interacting directly with senior stakeholders.
- Bachelor’s or Master’s Degree in Business, Information Systems, Computer Science, Engineering, or related discipline.
Preferred Qualifications
- Strong understanding of ERP systems, business process flows and integrations.
- Exposure to distributed source control (e.g., Git) and Agile/Scrum methodologies.
- Ability to identify and resolve data quality issues, ensuring reliability of insights.
- Strong interpersonal skills with the ability to influence stakeholders and drive consensus.
- Ability to work independently while contributing to a collaborative team environment.
Why You’ll Love Working at ShyftLabs
At ShyftLabs, your work matters. We’re a growing data product company making a big impact with Fortune 500 clients and as we scale, you’ll have the chance to shape solutions, influence strategy, and grow your career alongside us.
Here’s what you can expect when you join our team:
-Hybrid Flexibility: Enjoy a hybrid model with 2 days per week in our Toronto office. This role will also involve periodic travel to the U.S. every 2–3 months to collaborate directly with client stakeholders.
-Downtown Toronto Office: Work in the heart of the city.
-Comprehensive Benefits: We cover 100% of health, dental, and vision insurance premiums for you and your dependents which means no out-of-pocket costs.
-Growth & Learning: Access extensive learning and development resources to keep leveling up your skills.
Inclusion at ShyftLabs
We’re building something big, and we want you on the journey with us. If you’re ready to use data and innovation to make an impact, apply today and let’s grow together.
ShyftLabs is an equal-opportunity employer committed to creating a safe, diverse, and inclusive environment. We encourage applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, and nationality to apply. If you require accommodation during the interview process, let us know and we’ll be happy to support you.
