Operations Support Technician -Federal Contractor

Atlanta, GA /
Supply Chain – Supply Chain /
Sierra Wireless (NASDAQ: SWIR) (TSX: SW) is an IoT pioneer, empowering businesses and industries to transform and thrive in the connected economy. We are a growing organization with a clear vision for being the IoT partner of choice for wireless device-to-cloud solutions. Our values of Innovation, Execution and Trust are the guiding principles in everything we do. Sierra Wireless has over 1,100 employees globally and operates in North America, Europe and Asia. For more information, visit www.sierrawireless.com.  
Our Commitment to Inclusion, Equity and Diversity
At Sierra Wireless diversity is valued and celebrated. We strive to foster an inclusive organization. As a proud equal opportunity employer, we welcome people of every race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status to grow their careers here. 

Operational Support Technicians will be providing daily support of the client’s program, which entails software application support, hardware support, and inventory management.    

Key Accountabilities

    • Software application Support - this includes data entry mining, report generation, tier 1 diagnosis
    • Hardware support - this includes testing of hardware, configuration of devices, activating and installing devices, and tier 1 diagnosis
    • Inventory management - month end inventory count, reconciliation of count to software application, shipping and receiving
    • Highly detail-oriented regarding all aspects of support and inventory management work-ability to accommodate other duties as assigned in relation to the Client's overall program
    • Travel to other sites may be required, as well as field installation, field recovery of units, and emergency response deployment

Required Education & Competencies

    • 2 Year Technical Degree or equivalent
    • 2 Years of Technical Experience
    • Working knowledge of Windows application
    • Experience in using testing equipment
    • High Proficiency in data entry with high accuracy
    • Builds great and lasting customer relationships
    • Works well in a fast paced environment
    • Well organized and efficient
    • High Attention to detail
    • Learns software applications and hardware devices readily
    • Able to lift 50lbs with or without reasonable accommodation
    • Process oriented
    • Timeliness and Promptness
    • Ability to Pass a Federal Background Investigation