Customer Support Specialist
Tauranga
Customer Support /
Full-time /
Hybrid
We are looking for a Customer Support Specialist to join our team at Sign In Solutions. This is a varied role that will see you dealing with existing and new customers. Your core responsibility will be taking enquiries over online chat, email and by phone. You will be answering questions regarding our Sign In App platform features and pricing.
This is a hybrid position based in our Tauranga office which is perched right on the waterfront in the beautiful Bay of Plenty, New Zealand. In cahoots with our overseas hubs, we help over 36,000 workplaces around the world simplify and streamline their workplace sign in, checking in thousands of employees and visitors every day. The hours of work are 12pm to 8pm to support our international customers.
About Us
Sign In App by Sign In Solutions is the smart and flexible way to sign in staff, visitors, and contractors. With a community of over 36,000 sites across 70 countries, Sign In App is one of the world’s fastest-growing visitor management platforms. Our team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to our ever-growing community.
Culture
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back
Skills
- Good communication and mentoring skills
- Familiar with Google Workspace or equivalent
- Process driven individual, with excellent attention to detail
- Good relationship building skills
- Ability to problem solve and contribute to solutions
- Willingness to Learn
What You Will Be Doing
- Respond to online chats, emails, and phone calls promptly
- Provide product information and assistance to customers
- Identify customer needs and escalate queries to the appropriate team member
- Contribute with ideas on how to improve our service and offering
- Continued customer satisfaction checks
- Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure
- Adhere to the company Information Security Policy (S-004) and other ISO 27001 policies
- Ensure all actions are GDPR compliant
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
