Support Intern
St. Petersburg, FL
Customer Support /
Internship /
Hybrid
We are seeking a dynamic and detail-oriented SaaS Company Intern to join our team. This role is ideal for someone eager to contribute in multiple areas of SaaS operations, including but not limited to, Support, Account Management, Sales, Systems, and general day to day operations. The duration of the internship will be 3 - 12 months, part time based in our St Petersburg, FL office.
About Us
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)
Culture:
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back
Skills:
- High School Diploma or GED
- Currently pursuing an undergraduate or graduate degree
- Strong analytical skills with the ability to conduct thorough market research.
- Excellent communication and interpersonal skills.
- Proficiency in Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint).
- Prior professional work experience is a plus.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Enthusiastic and eager to learn about SaaS operations.
What You Will Be Doing:
- Account Management / Customer Success:
- Customer Advocacy: Ensure customer feedback is heard and acted upon, contributing to chats and tickets as necessary.
- Customer Meetings: Attend and observe customer meetings to gain insights into customer needs and business processes.
- Sales:
- Lead Generation: Identify potential customers and generate new business leads through thorough research and proactive outreach.Sales Support & Product Demos: Assist in the preparation of sales materials, presentations, and proposals to support the sales team.
- Technical Customer Support:
- Ticket Resolution: Respond to customer inquiries and assist in resolving support tickets promptly and efficiently.'
- Customer Care: Provide timely responses to customer problems, ensuring a high level of care and satisfaction.
- Testing and QA: Participate in software testing, report bugs, and assist with quality assurance efforts.
- Documentation: Help create and update user manuals, FAQs, and other support documentation to enhance customer experience.
- Systems:
- CRM Management: Update and maintain the customer relationship management (CRM) system, ensuring all information is accurate and up-to-date.
- Data Entry: Enter and manage data in various systems and databases accurately and efficiently.
- General Operations:
- Market Research: Conduct competitive analysis, identify industry trends, and gather valuable customer feedback to inform our strategies.
- Special Projects: Assist with special projects as needed, providing support to various teams.
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:
Phone Interview with our HR team
Meet with the hiring manager and other members of the team
Culture meeting with members of the Sign in Solutions team
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
