Account Manager

Northampton
Account Management /
Full-time /
Hybrid
We’re looking for an Account Manager to join us here at Sign In App, part of Sign in Solutions. As our Account Manager, you'll drive revenue growth within SMB accounts, collaborate with marketing, and prioritize customer needs. If you're detail-oriented, organized, and eager to learn, apply now!

This is a hybrid role (3x/week)  based in Northampton.

About Us
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG , Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)
Culture:
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: 
Customer 1st 
Respect & Dignity 
Accountability & Empowerment 
Honestly & Positivity 
We're Here To Win
Do Good & Give Back

Skills:

    • Bachelor’s degree in Business or Computer Science, or equivalent experience
    • 3+ years in a client facing, high-tech B2B, account management or renewal management role preferred
    • Proven track record of quota attainment
    • Ability to interact with a customer’s executives and demonstrate strategic understanding of business needs
    • Hands-on experience with CRM software products (Salesforce.com preferred)
    • Ability to think critically and analytically
    • Outstanding listening skills with the ability to translate client communications into solutions
    • Strong organizational skills, highly detail oriented, motivated to document process
    • Ability to multitask/ in a SUPER fast paced environment
    • Willingness and passion to learn new skills

What You Will Be Doing:

    • Drive expansion and upsell revenue within SMB accounts 
    • Coordinate and participate with marketing on customer programs
    • Educate customers on the value of Sign In  App in a thoughtful way
    • Prioritize and advocate for customer needs, elevating issues that will have the most impact on customer satisfaction, retention and growth  
    • Collaborate with other internal teams to provide an outstanding and ongoing experience for our clients  
    • Manage communication and document client interactions
    • Use a data-driven approach to lead outreach campaigns that promote new products, analyze client engagement, and increase product utilization  
    • Negotiate contract renewals, create proposals, and manage customer expectations
£33,000 - £35,000 a year
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. 

Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps: 
Phone Interview with our HR team
Technical Interview with the Hiring Manager 
In person interview to meet some of the team

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.