Service Coordinator
New Castle, DE
Burns & McBride – Service /
Full-time /
On-site
Where Inspiration and Initiative intersect with Opportunity & Growth.
Burns & McBride has been providing quality heating and cooling solutions for your family for generations. Since 1949, Burns & McBride has been meeting the heating, ventilation, and air conditioning (HVAC) comfort needs of our community. Implementing our distinguished heating and cooling solutions throughout the years, Burns & McBride is devoted to ensuring your home is always comfortable and secure.
Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.
We like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business! Sila has nearly 40 locations servicing the Northeast corridor with 1800+ customer-centric professionals.
Service Coordinator
The Service Coordinator is responsible for coordinating and scheduling a team of HVAC service technicians in a fast-paced service organization in the home services industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company’s daily priorities are achieved.
- Daily scheduling of HVAC service technicians
- Work directly with Service Manager to ensure proper job process adherence
- Conduct service job costing and maintain service pricebook
- Direct interaction with customers in need of service
- Assist in answering inbound calls and making outbound calls to schedule service jobs as necessary
- Review service reports to ensure proper billing and field procedures
- Sort and classify service reports for entry into accounting software
- Provide BEST IN CLASS customer service
- Leadership and Management skills- Ability to motivate a team
- Hands on experience with the technical aspects of the services offered
- Demonstrated ability to manage and lead a team
- Experience in training and developing
- This position is a great opportunity for someone with an interest in operations and service management.
- Candidates must also have the following:
- Highly organized and process driven approach
- Dedication to achieve daily goals and WIN THE DAYS
- Strong team mentality and energetic personality
- Experience in a customer service role where the phrase “customer first” was practiced daily3 - 5 years of customer service experience
- Bachelors degree in a business-related field preferred
- Industry experience- Several years of HVAC experience
- Strong problem-solving skills and decision making skills
- Effective time management skills
- Strong customer service orientation
- Strong interpersonal skills
- Ability to multitask and attention to detail
- Sales skills
- Flexibility-ability to adapt to changing circumstances and priorities
Responsibilities include the following:
$50,000 - $60,000 a year
Benefits include:
Competitive salary with future bonus opportunities
Medical, Vision and Dental Insurance
Paid vacation and holidays401K with employer match
Short-term and Long-term disability
Life Insurance
Job Type: Full-time
Salary: $50,000 - $60,000 + individual performance (total comp in the range of 100K-110K)
Benefits:
401(k)401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Experience level:
3 years
Shift:
Day shift
Weekly day range:
Monday to Friday + Weekends as needed Weekend availability
Work setting:
In-person
Office
Ability to commute/relocate:
Wilmington, DE
Experience:
Dispatching: 3 years (Preferred)Schedule Coordination: 3 years (Preferred)HVAC Industry: 1 year (Preferred)
Work Location: One location
Job Type: Full-time
Expected hours: No less than 40 per week
