Reporting to: Ops Manager

Sila - Where Inspiration and Initiative intersect with Opportunity & Growth.

Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.

At Sila, we like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business! Sila has 40+ locations servicing the Northeast corridor with 2500+ customer-centric professionals driven by the Sila mission.

Sila has an existing opportunity in supporting our growing business. The HVAC Install Start-up and Collection Coordinator will learn from and work with the Operations Manager on strategic scheduling of residential HVAC installation start-ups, collections and other duties.

· Schedule HVAC installation start-ups/quality control visit accordingly

· Collect balances if HVAC installation will be completed and operational

· If not ready for collection, set expectation on when payment is due

· Keep track and manage the AR of the HVAC install department

· Process start-up job tickets into Ticket Reviewed status

- To assist with the HVAC Install/Electric Team when needed:

· Process sold new and replacement HVAC system installations on ServiceTitan.

Includes scheduling pre- and post- install walk-throughs.

Includes electrical appointments for install projects as needed.

· Schedule and prioritize new and replacement HVAC system installations.

· Handle HVAC installation rescheduling for maximum profit.

· Oversee the Install and Foreman Department scheduling board and pipeline.

· Re-confirm scheduled HVAC installations day prior.

· Assist in pre- and post- HVAC installation customer concerns and scheduling as needed.

· Assist Assistant General Manager with other duties and ad hoc project as assigned.

· Ensure compliance with company standards and procedures are met.

· Maintain clear and accurate operations documents/procedures for reference purposes.

· Stellar time management skills.

· Must be very detail oriented.

· Ability to complete tasks in a timely manner, overcome obstacles, and deliver results.

· Strong communication skills, both written and verbal.

· Interpersonal skills.

· Ability to maintain confidentiality.

· Analytical and problem-solving skills.

· Intermediate to expert level computer skills, as well as working knowledge of Microsoft Office.

· Desire and drive to be the best.

#HP1

Salary: $25-$30/hr + Bonus Opportunities

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Monday to Friday

On call

Overtime

Experience:

HVAC: 1 year (Preferred)

Appointment scheduling: 1 year (Required)

License/Certification:

EPA Type II (Preferred)

Ability to Commute:

Stoneham, MA 02180 (Required)

Ability to Relocate:

Stoneham, MA 02180: Relocate before starting work (Required)

Work Location: In person