Responsibilities:

• Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
• Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Respond to service requests within the company's defined time frame. Timely response ensures customer comfort and builds trust.
• Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.
• Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Uphold professional communication and appearance at all times when interacting with customers.
• Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned