In this role, you'll be responsible for:

• Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
• Effectively maintaining, diagnosing, and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Participating as a member of our on-call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned