Service Plumber - Veterans Encouraged to Apply!
Northbrook, Illinois
AA Service Company Heating and Cooling – Plumbing /
Full-time /
On-site
AA Service Co - Service Plumber
Come join one of the best and fastest growing home services companies in the Chicagoland area!
With over 50 years of experience in the Chicagoland HVAC business, our non-union company offers a wide range of HVAC and Plumbing services to the residential and light commercial marketplace. We are a well-established and respected company that offers great benefits and an environment that fosters the overall growth of our team members. Our commitment to excellence has earned us award winning recognition, and helped us to provide our employees with year round work.
Due to the on-going expansion of our customer base, we are seeking customer focused, career-minded Service Plumbers looking to expand their career and find a long-term company they can call “home”.
To learn more about us, visit: http://www.aaserviceco.com
The best time to find a GREAT job is when you already have a GOOD job.
In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
As a Residential Service Plumber at AA Service Co., you will play a pivotal role in our mission to provide unparalleled plumbing solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing services.
Key Performance Indicators (KPIs) for Residential Service Plumber
- Customer Satisfaction: Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
- First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Response Time: Respond to service requests within AA Service Co.'s defined time frame. Timely response ensures customer comfort and builds trust.
- Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Service Agreement Enrollment: Successfully enroll customers in AA Service Co.'s service agreements, promoting long-term customer relationships and recurring revenue.
- Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
- Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
- Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
- Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
- Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional duties as assigned
Qualifications
- IL Plumbing License (preferred)
- Proven experience as a residential plumber, with a comprehensive understanding of residential plumbing systems.
- Familiarity with the Nexstar Service System is a plus.
- Proficiency in using Service Titan or similar service management software.
- Excellent problem-solving skills and the ability to diagnose plumbing issues accurately.
- Strong communication skills to interact with customers professionally and courteously.
- Dedication to safety, adhering to safety guidelines and promoting a safe work environment.
- Valid driver's license and a clean driving record.
- Willingness to work flexible hours, including weekends and evenings, as needed.
- Diploma from a trade school or successful completion of apprenticeship
$40 - $50 an hour
Competitive compensation package, including hourly wage and commissions on sales.
Join our team and become an integral part of AA Service Co.'s commitment to exceptional plumbing services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!
