Field Service Representative
Silvus is a rapidly-growing high-tech entrepreneurial company in the heart of West Los Angeles. The company delivers the most technologically advanced Mobile Ad-Hoc Networking (MANET) solution to multiple markets including: Law Enforcement; Unmanned Systems; and Military, among others. Along with its successful MANET product line, the company also delivers on ground breaking research in the area of wireless data communications. The company has experienced rapid growth over the past 12 months and is expecting the rate of growth to continue with the introduction of new products and services.
Silvus Technologies Inc. is seeking a Field Service Representative (FSR) to work closely with the Sales, Marketing, and Business Development teams to provide our customers with tailored solutions to meet their needs. You will participate in technical demonstrations, support, and sales of Silvus' family of advanced multi antenna MIMO radio and mesh networking solutions. You will also play a key role in influencing product development.
The opportunity is considered a remote position with desired home-base locations in and around Fort Benning, GA, Fort Bragg, NC, Virginia Beach, VA and/or Southern Maryland.
This opportunity is well suited for an entrepreneurial technologist who enjoys interacting with
customers, has a healthy sense of adventure, and enjoys traveling.
Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help design engineers reproduce and troubleshoot problems
Excellent organization skills and attention to detail required
Good written and verbal communication skills required
Willingness to travel and work at customer site
Familiarity with Linux is a plus
Proficiency with TCP/IP protocol and networking is a must
Proficiency with RF instruments such as signal generators and spectrum analyzers is preferred
Experience with operating and testing IP radios/modems is a huge plus
Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies is a huge plus
Proficiency with programming languages such as C/C++ is a nice to have
Experience as an FSR or equivalent preferred
Candidates with US Military background are preferred
A current U.S. SECRET clearance is highly desirable
Minimum five years in, or supporting, Department of Defense tactical communications with a focus on
data networks and radios
Ability to pass background check and attain a U.S. SECRET clearance
Must be a U.S. person (U.S. Citizen or Permanent Resident) due to clients under U.S. government
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.