Application Support Representative

Remote /
Client Success – Advantage /
Full-time
WHO WE ARE: 
Advantage is a leading provider of enterprise-level software specifically designed for advertising agencies and marketing companies. Advantage automates all aspects of accounting, billing, project management, digital asset management, creative proofing, and media management with the specific needs of agencies and their clients in mind. Robust and customizable modules are fully integrated to streamline processes, ensure accuracy, and deliver excellent management reporting. 

WHAT WE’RE LOOKING FOR:
The Software Support Team is now hiring an Application Support Representative role in the areas of Accounting, Media and Project Management! You’ll work in our Mooresville, NC location or remotely and report to the Software Support Manager.

WHAT YOU'LL BE DOING:

    • Learn and understand the Advantage software program from basic setup to processing and reporting. Keep up with all program enhancements and fixes as they are released.
    • Responsible for providing solutions to customers who contact us for assistance on the Advantage system in an efficient, accurate and timely manner.
    • Issues range from “how to” questions to problems with system results (data and reports). This includes the initial call and all steps (and follow-up) to the final resolution.
    • Expedite calls and emails by completing database research and testing reported software related to issues.

YOU’LL HAVE THE FOLLOWING TO SUCCEED IN THIS ROLE:

    • Must have the ability to work varied hours but no later than 7:30 AM EST Monday through Friday. 
    • Experience working in software and/or advertising industries.
    • Knowledge of accounting, project management and/or media.
    • Experience with Chrome or other browsers such as Firefox or Safari (Mac).
    • Ability to learn and retain new information on a continuous basis.
    • Work well with people; with patience and using good “listening” skills.
    • Excellent organizational and communication skills.
    • Excellent troubleshooting/investigative/logical thinking skills and should be detail-oriented.
    • Strong computer and typing skills / Windows operating system. [MS Word and MS Excel]
WORKING WITH US HAS ITS REWARDS:
Awesome company environment and benefits with a great management team. Competitive pay based on experience, 17 PTO days, 401K match, long-term incentive plan and employer sponsored healthcare options.  Hybrid work schedule. Company is focused on developing and mentoring employees!

Candidates must be authorized to work in the United States.

We are unable to provide visa sponsorship at this time.