CSC Data Analyst
Boston, MA / Remote
Customer Solutions Center - CSC – CSC Operations /
Permanent /
Hybrid
Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We’re doing this by simplifying the insurance-buying process for all small businesses, blending together a combination of technology, data, and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers, customize their coverage, and purchase and access their policies - all online.
Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers - one that empowers their entrepreneurial spirits.
More importantly, we’re doing it all while taking care of our people. We’ve consistently been named a best place to work, including most recently ranking in Built In’s 2025 Best Companies to Work for in the US (Top 100), and Best Places to Work in Boston.
We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.
This position provides insights and analytics that support the Customer Solutions Center’s operating model. The Customer Solutions Center is the Sales and Service department at Simply Business. The CSC provides commercial insurance solutions to small business customers through exceptional service.The role leverages deep analytical expertise to provide actionable insights, shape contact center decisioning, and drive revenue and performance. This position collaborates with the Head of the Customer Solutions Center and other stakeholders to align analytical efforts with business objectives while serving as a subject matter expert for the data that illustrates the CSC story. The role develops and implements effective reporting systems and tools while fostering a data-driven culture. Data analysis, the ability to leverage cutting edge technology like artificial intelligence (AI) and strong proactive partnership skills are essential to this role.
What you will do:
- Act as the key analyst for CSC operations. Lead the integration of various platform data into consolidated views and storylines and facilitate communication across the CSC.
- Deliver root cause analysis and investigate the drivers of KPI performance.
- Champion and manage the CSC reporting from both an operational/ workforce management and performance management perspective. Provide insights and facilitate strategic discussions on progress and key challenges. Regularly partner with CSC finance business partner to provide recommendations.
- Facilitate the preparation of regular CSC reporting, dashboards, and insights. Regular use of Looker, Amplitude and Zendesk.
- Proactively identify areas to improve CSC analytics and make adjustments to processes, leveraging innovative solutions as the business scales.
- Undertake and support ad-hoc strategic projects and analyses to support leadership decision-making and organizational priorities.
What you need to have:
- Bachelors degree.
- 5+ years of analytics experience, with a background in financial service, insurance or “tech companies”. Possess strong contact center health/optimization expertise.
- Experience using new technological advancements such as AI to streamline current processes, garner valuable insights and drive business transformation.
- Ability to connect analytics work to priorities and business outcomes, provide recommendations and effectively influence business decisions. Experience presenting trends to various stakeholders or C-suite leaders.
- Ability to overlay future (visionary) work with current state to generate realistic operational roadmaps.
- Strong data skills (Excel, Looker, Amplitude)
Here are some of the great benefits and perks that come from being a Simply Business employee:
-Group plan for medical, dental, vision, and prescription drug coverage
-Short term disability, long term disability, and life insurance coverage
-Participation in the Company’s bonus program-Participation in 401(k) plan with a 5% employer match
-Commuter benefits to help cut down on parking and public transit costs
-25 days of vacation time plus 10 sick days and 10 company holidays
-A genuine investment in your learning and development-Regular team outings and volunteer opportunities
-An awesome office space
-A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.
Simply Business is an equal opportunity employer. We’re committed to welcoming and helping employees grow within an inclusive & diverse culture. And that commitment starts with our interview process.
Once you apply, your info will be reviewed by a team with a mix of levels and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you’ll have the opportunity to meet a variety of people throughout the process. Get excited!
Most of our first round interviews will take place over Zoom. In subsequent interviews, there may be an opportunity/expectation to meet team members in person.
If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom first regardless – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at uscareers@simplybusiness.com.
Please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above. Want more info on working at Simply Business? Check out our careers page: simplybusiness.com/careers/
