Director of Customer Success

San Francisco /
Product /
Sirona’s mission is to make the highest quality healthcare available to everyone. We’re building a diagnostic engine that learns from and empowers the world’s most accurate radiologists–but enabling diagnosticians is just the beginning. Through our end-to-end workflow, we’re working to improve the quality and efficiency of the entire episode of care, simplifying the process of medicine and allowing doctors to focus on patients. We are interdisciplinary thinkers who are passionate about technology and medicine, and believe in the power of technology to protect and preserve human life. We’re in stealth mode and we’re hiring.

The Director of Customer Success at Sirona should develop deep relationships with our customers and act as customer allies and advocates. You are responsible for guiding our customers through the customer lifecycle from onboarding to success. As the Director of Customer Success you will assemble a team to work on building the partnerships and relationships with these customers and ensure the best attention and care from Sirona.

Requirements

    • 3+ years of experience in radiology imaging customer service, PACS systems administration, applications, project manager or related role
    • Clinical experience, expertise in advanced visualization, or radiology speech recognition considered a plus 
    • Product minded and willing to dig into the nuances of complex product 
    • Great communicator and interdisciplinary thinker

Responsibilities

    • Onboard new customers to Sirona’s platform
    • Work directly with radiologists and PACS managers on training, usage and administration of the Sirona solution
    • Collaborate with Sirona product management and engineering to ensure the Sirona solution meets the needs and expectations of customers 
    • Work with customers to resolve outstanding technical and workflow issues in order to achieve system acceptance and revenue recognition 
    • Coordinate with all Sirona teams to achieve the goal of the highest levels of customer satisfaction
    • Consistently track and improve our onboarding processes documenting best practices
    • Proactively build and manage relationships with customers
    • Own the customer success and feedback process
    • Handle and escalate customer feature requests as necessary

Benefits

    • Stock
    • Competitive salaries
    • Unlimited PTO
    • Medical, dental, vision insurance
    • Life insurance
    • Maternity and Paternity Leave
    • 401(k)
    • Apple equipment
    • Sponsorship for conferences, continuing education, etc