Dispatch Coordinator

San Francisco, CA
San Francisco Operations
Full Time
Do you enjoy playing Battleship or Monopoly? As dispatch coordinator for the Skip San Francisco team, you will lead the field team of Fleet Drivers (in vans) and Scouts (on foot or scooters). You will have the opportunity to develop valuable operating skills in a fast-paced, collaborative, and mission-driven company.

Skip's mission is to energize cities by making mobility accessible to everyone. We believe this requires designing every aspect of a micromobility network from the ground up. This includes custom vehicle hardware, the software-defined fleet management system, and ground operations for safety and recharging. Our success will make it easier for everyone to work, play, and connect in their communities.

WHAT YOU'LL DO:

    • Lead Fleet Drivers and Scouts through a variety of messaging apps and radios during a daily shift
    • Prioritize and direct recovery, transport, and inspection requests of scooters
    • Manage team of Fleet Drivers through check-in and dispatch during your shift
    • Create daily action plan and communicate priorities to Fleet Drivers
    • Triage field requests from Operations and send Driver or Scout to address
    • Manage team schedules to ensure adequate coverage
    • Assist Fleet Drivers with emergencies or urgent requests, as needed
    • Coordinate with Operations team to respond to urgent requests and successfully resolve
    • Coordinate between Repair team and Fleet Drivers to deploy repaired scooters

YOU SHOULD HAVE:

    • 1-2 years of relevant work experience in a fast-paced environment such as restaurants
    • Availability to work 5 days a week including nights and weekends
    • Proficient computer skills
    • Detail-oriented and good at prioritization
    • Experience with managing multiple projects
    • Experience with handling triage, emergencies, and closing tickets
    • Interest in the transportation industry

WHAT WE OFFER:

    • The satisfaction of delivering an amazing experience for millions of people, from complete strangers to your friends and family.
    • A culture built around putting the customer first, prioritizing dependability, safety, and transparency.
    • The opportunity to learn about and solve difficult technical challenges, such as fleet management for hundreds of thousands of light electric vehicles.
    • Personal, professional, and leadership growth at a fast-growing startup at its inflection point.
    • A cross-functional work environment that includes experts in diverse fields like government policy, hardware engineering, mobile and cloud software, supply chain logistics, and trust and safety.
    • Competitive salaries and benefits, including coverage for health, dental, and vision insurance
WHY JOIN SKIP?

Designing from the ground up is important for supply chain and fleet management, especially when it comes to reliability, safety, business management, and a great rider experience. Our leadership team has the most experience in designing light electric vehicles from the ground up. Our founders previously were co-founders at Boosted, where they designed and built the first reliable micromobility vehicle and presented their work at TED

We know our customers aren’t just our riders, but also the public and city governments. We helped create the first scooter sharing permit in the US, were the first to share data on scooter usage with cities, and have been at the front of transparent operation around fleet management and vehicle safety. The result is deeper collaboration with cities, fewer complaints from the public, and a better experience for our riders.

We are backed by some of the world’s best investors, including Accel, Menlo, Y Combinator, Initialized, A Capital, and Paul Graham.  

Skip is an equal employment opportunity employer. We are dedicated to providing an inclusive, open, and diverse work environment.