Customer Success Specialist, South Florida On-Site (Jan 2024)
Coral Springs, FL
Customer Support /
Full-time /
On-site
About SKULabs
SKULabs, founded in 2014, helps rapidly growing ecommerce companies meet the expectations of modern shoppers. With over 1500 stores connected and 30 million orders processed, we're experts at ecommerce fulfillment management, operations management, purchasing, multi-channel inventory sync, inventory and warehouse management.
Our software solution simplifies commerce operations management and enables brands to meet the demands of rapid growth and exceed their customers' expectations. And, it seamlessly connects to most major ecommerce platforms, accounting software, and shipping providers.
Our goal is for our customers not to need support in the first place through intuitive user interface design, sane defaults, and a robust rules engine where those are not enough. We're a great fit for anyone with more than 1000 orders a month and service market leaders on Amazon, publicly traded companies, third-party fulfillment services, and even non-sales related inventory operations.
What are the objectives for this role?
You will be responsible for corresponding with and assisting customers with product related inquiries over the phone and in writing. The ideal candidate possesses outstanding communication skill, will be highly motivated to help brands succeed and to nurture long-term relationships based on mutual growth.
Responsibilities
- Handle email, live chat, and phone calls from our customers.
- Be the face of thousands of users business operations software.
- Write technical reports
- Help multiple customers simultaneously at various stages of their inquiries
- Serve as an advocate to the customers and collect feedback to drive continuous product and service improvement
Qualifications
- Superb verbal and written communication skills, combined with the empathy and patience needed to simplify and present complicated concepts to end users and decision makers
- 2+ years of customer service, account management, or IT support experience; ideally in a technical or software-oriented environment
- 55 WPM+ on a typing test (we average 77 WPM with 97% accuracy)
Nice to have
- SaaS or software tech experience
- Ecommerce order fulfillment experience
- Warehouse logistics experience
- Content management experience (support articles, etc)
Benefits
- Opportunity to grow with a fast growing tech company
- Brand new tech office located in Coral Springs, FL a short drive from Ft Lauderdale.
- On-site gym, basketball court, and other recreational activities
- Continued education budget of $500/yr for relevant courses or certifications upon completion.
- Medical, dental, vision, life, and LTD insurance ($500+/month value)
- Fun team to work with
$45,000 - $65,000 a year
Don't think this role suits you but think you'd be a valuable early employee here? Please contact us!
