Key Account Manager, LATAM
Bogotá
Sales – Customer Success /
Full Time, Hybrid /
Hybrid
We’re looking for talented individuals interested in joining a growing global company. At Slang, you’ll be an early team member of a global, well-funded startup spun out from MIT. We’re building a world-class team to revolutionize language learning with cutting-edge technology and delightful design.
What we’re working on at Slang
Slang started at MIT as a research project on using AI and NLP to make learning a new language as efficient as possible. Our technology powers a highly adaptive e-learning platform that offers an unprecedented variety of specialized English courses and proficiency tests for career development in over one hundred fields like Sales, Finance, Logistics, Medicine, and Law. With just a small team, we’ve already created the largest professional English offering in the world. Now, we’re scaling up to release 1,000 more courses over the next three years.
What this role is about
We’re seeking an empathetic and proactive Key Account Manager to join us in Bogotá, Colombia. This person will be devoted to developing long-term customer relationships that increase renewals and upsells to expand Slang implementations and build loyalty among our B2B accounts.
Education, knowledge and skills required
- Undergraduate studies in Management, Industrial Engineering, International Business, or any other related field.
- 2+ years of experience in commercial areas or customer success implementations.
- Creative thinker and problem solver with the ability to troubleshoot issues quickly and effectively.
- Upper-Intermediate or higher (B2) level of English.
- Excellent written and verbal communication skills in Spanish and English.
- Ability to quickly build strong relationships with customers based on empathy and trust and to meet with any of them autonomously.
- Attention to detail, extremely well-organized, and analytical.
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- A passion for Slang and the problem we’re solving.
- A plus: Portuguese proficiency
What we expect you to do
- Support initial implementation, setting up new accounts, and assisting with onboarding.
- Track adoption, engagement, and learning progress rates of assigned accounts, providing insight and advice to organizational contacts on a regular basis.
- Define a tailored Customer Experience that addresses clients’ requests and needs with respect to an English Language Teaching (ELT) implementation strategy.
- Demonstrate and explain the software with an eye toward addressing the client’s specific needs.
- Provide consultancy services on best practices for an organizational strategy focused on bilingualism among the workforce.
- Anticipate customers’ requirements, identify potential issues within assigned accounts, and work with other teams to take timely and effective action to resolve them.
- Help in the development of new practices, activities, and materials to strengthen our Customer Success Program.
What Slang can offer you
We offer the special experience of being part of a fast-moving and quickly-growing international company within the entrepreneurial ecosystems of Boston and MIT.
Where we're located
Our team is currently split between the United States and LATAM. We are recruiting great people in these locations and all around the world.
Interested?
We'd love to hear from you — apply below!
Slang is an equal-opportunity employer. We celebrate diversity and are committed to our inclusive and healthy environment.
For further information related to Slang, check out recent pieces profiling us in Bloomberg, LABS, and Forbes; the portfolios of our investors, Social Capital, an investor in companies like Slack and Intercom; DILA Capital, Alive Ventures, Salesforce Ventures, and Roble Ventures; our Crunchbase profile; and the profiles of our founders, Diego and Kamran. We're also winners of LearnLaunch and the GESAwards worldwide, and we were named a World Economic Forum Technology Pioneer in 2022. These are huge achievements of which we're very proud of.
