Technical Writer
India
Divisions – Product Management /
Full-Time /
Hybrid
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Minimum Qualification
- Bachelor's degree in engineering, English, or a related field.
- 2 to 7 years of Technical Writing experience.
- Experience working with professional publications software such as Confluence, MadCap Flare, Oxygen, SnagIT, MS Suite of applications, and so on.
- Experience in installing and configuring software products as part of the documentation process.
- Familiarity with the Microsoft Manual of Style for Technical Publications or the Chicago Manual of Style.
- Ability to quickly grasp and document technical, abstract, or advanced concepts clearly to any audience level required by a product.
- Ability to cope with fast-paced and ever-changing environments.
- Ability to learn and document new technologies.
- Proven ability with English spelling, grammar, punctuation, syntax, and composition rules, and a clear business/technical writing style
Preferred Skills and Experience
- Experience working with Cloud Products (SaaS, PaaS)
- Experience working in Agile environment and participate and contribute to product scrum meetings.
- Knowledge of Confluence and Jira
- Strong problem-solving skills.
- Highly organized, with the ability to prioritize competing interests.
Roles & Responsibilities
- Manage technical and non-technical projects related to the operations of the Product team.
- Work closely with Product Management to drive operational efficiency.
- Collaborate with cross-functional teams across Smarsh.
- Maintain editorial standards by ensuring high-quality documentation is produced.
- Collaborate with the team to constantly stay updated with industry standards and defined style guide.
- Manage multiple priorities in a fast-paced, ever-changing environment.
- Other duties as assigned.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
