Responsibilities:

• Gather and document functional, non-functional, and technical requirements using stakeholder workshops, interviews, and appropriate requirement-gathering techniques.
• Lead process redesign and gap analysis for both frontend/backend solutions and integrations with Smile Digital Health’s FHIR-based clinical data repository.
• Prepare Functional Requirements Documents (FRDs), BRDs, user stories, acceptance criteria, and process maps to support customer and internal projects.
• Link customer requirements to project objectives and priorities, ensuring alignment with Smile’s platform capabilities.
• Collaborate closely with developers, Solution Architects, Product Managers, Technical Leads, and Technical Account Managers to deliver the best possible solutions.
• Produce documentation to a high standard, including clear, concise reports and presentations that communicate complex concepts effectively.
• Own and deliver work packages of moderate to large size and complexity, balancing both Agile and waterfall delivery approaches.
• Help Agile leads facilitate Agile ceremonies such as sprint planning, backlog grooming, sprint reviews, and retrospectives as needed.
• Apply judgment and experience to solve problems, identify risks, and address issues proactively.
• Apply change management techniques to support smooth adoption and positive outcomes in complex environments.
• Identify and suggest improvements in internal processes and contribute to the creation of best practices.
• Mentor, lead, and assist associate/intermediate Business and Integration Analysts on the team.
• Ensure accurate and timely reporting of all working hours, with proper use of the project management tool for billable tracking.