*Store Manager - San Francisco*

San Francisco, CA /
*Shops* /
About Us

At Smitten Ice Cream, we are makers through and through – from our flavors right down to our ice cream machines, we make it all. Because we believe that ice cream can and should be better. Hell no status quo.

We are inventors, pastry chefs, engineers, perfectionists, and ice cream connoisseurs. We believe in building technology that goes both back in time and into the future – to make ice cream pure like it once was, yet better than it ever was before.  We’re elevating the food industry by thinking from the heart-side out, owning our impact on the world and inventing solutions to take quality, purity, taste, and joy to the next level.

We’re reinventing the ice cream experience by churning each scoop to-order, from scratch, using the freshest, purest ingredients and patented liquid nitrogen-enabled technology. From our founder’s early days on the streets of San Francisco (literally) to our family of scoop shops across the Bay Area, we’ve been challenging the status quo from Day 1. And we’re just getting started.

About You

    • You thrive in a fast-paced, ever-changing environment
    • You’re eager for your voice to be heard and want to impact the Smitten culture
    • You’re a coach who knows when to provide feedback, and when to cheerlead
    • You’re inspired by and committed to furthering the local, seasonal, and handcrafted food movement
    • You’re an unabashed “people person” who puts the needs of your guests and crew first
    • You’re equally comfortable with a whisk as a wrench (kidding… sort of)

Store Manager Responsibilities

    • Embody the mission and values of Smitten each and every day
    • Recruit, hire, train, and develop team members who positively contribute to the culture of our company
    • Meet sales objectives at your shop by managing labor, increasing throughput, and delivering an exceptional scoop of ice cream to all guests
    • Partner with the Head of Operations and District Manager to execute operational tactics to grow the business in a fast-paced environment
    • Think like an entrepreneur to find solutions that can increase sales, team member engagement, and guest happiness
    • Hold your team and yourself to the highest product quality standards, resulting in the world’s best ice cream
    • Invite guests into our shop and ensure their experience is full of joy
    • Listen to the needs and issues of your team and advocate on their behalf
    • Coach your team members so that they can grow with the company
    • Be the day-to-day face of the Smitten brand in your neighborhood by building relationships with guests and local partners
    • Work with the Community Marketing Manager to execute local marketing tactics

Store Manager Requirements

    • 1+ years management experience in the restaurant industry
    • 3+ years experience in retail, quick service, or full-service restaurants
    • High school diploma or equivalent educational experience
    • Certified Serv-Safe Food Protection Manager
    • Able to work various shifts per week and be available at least by phone on weekdays, evenings, and weekends
    • Able to stand for up to 8 hours at at time
    • Able to work up to 45 hours a week, although 40 hours/week is standard
    • Authorized to work in the United States
    • Must pass a background check

What We Offer You

    • An entrepreneurial work environment where you can have an impact on a growing company
    • Mentors committed to developing you to take on more responsibility within the company
    • A welcoming and supportive team where diversity and creativity are valued
    • Competitive pay plus opportunities for stock options and cash bonus
    • Health and dental coverage
    • Retirement plan with CalSavers
    • Complimentary Smitten Ice Cream with each shift, and discounts on merchandise and ice cream purchases
We are an equal opportunity employer and welcome diversity in the workplace.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records. 

Looking forward to meeting you!