Assistant Manager - Ice Cream Production

San Francisco, CA /
Central Kitchen /
About Us

At Smitten Ice Cream, we are makers through and through – from our flavors right down to our ice cream machines, we make it all. Because we believe that ice cream can and should be better. Hell no status quo.

We are inventors, pastry chefs, engineers, perfectionists, and ice cream connoisseurs. We believe in building technology that goes both back in time and into the future – to make ice cream pure like it once was, yet better than it ever was before.  We’re elevating the food industry by thinking from the heart-side out, owning our impact on the world and inventing solutions to take quality, purity, taste, and joy to the next level.

We’re reinventing the ice cream experience by churning each scoop fresh, from scratch, using the freshest, purest ingredients and patented liquid nitrogen-enabled technology. From our founder’s early days on the streets of San Francisco (literally) to our family of scoop shops across the Bay Area, we’ve been challenging the status quo from Day 1. And we’re just getting started.

About You

    • You thrive in a fast-paced, ever-changing environment
    • You’re eager for your voice to be heard and want to impact the Smitten culture
    • You’re a coach who knows when to provide feedback, and when to cheerlead
    • You’re inspired by and committed to furthering the local, seasonal, and handcrafted food movement
    • You’re an unabashed “people person” who puts the needs of your guests and crew first
    • You’re equally comfortable with a whisk as a wrench!

Assistant Manager Responsibilities

    • Embody the mission and values of Smitten each and every day
    • Recruit, train, and develop team members who positively contribute to the culture of our company
    • Partner with the General Manager to execute operational tactics to grow the business in a fast-paced environment
    • Think like an entrepreneur to find solutions that can increase sales, team member engagement, and client happiness
    • Hold your team and yourself to the highest product quality standards, resulting in the world’s best ice cream
    • Listen to the needs and issues of your team and advocate on their behalf
    • Coach your team members so that they can grow with the company
    • Manages daily operations and personnel 
    • Help lead a team of Production Brrristas in the production of our wholesale products
    • Manage inventory, including inventory par levels to ensure freshness standards, to reduce out of stock and to minimize waste
    • Maintain product quality standards and uphold cleanliness standards
    • Help train and retain qualified team members
    • Ensure quality standards and kitchen sanitation are in compliance with the company and the local and federal food handling standards
    • Support a range of other business production needs, such as off-site catering

Assistant Manager Requirements

    • 1+ years management experience in restaurants or retail
    • 2+ years experience in food service or food production
    • High school diploma or equivalent educational experience
    • Certified Serv-Safe Food Protection Manager (preferred)
    • Able to work various shifts per week and be available weekdays, evenings, and weekends
    • Able to lift up to 50lbs
    • Able to stand for up to 10 hours at time
    • Able to work up to 40 hours a week
    • Authorized to work in the United States
    • Must pass a background check

What We Offer You

    • An entrepreneurial work environment where you can have an impact on a growing company
    • A welcoming and supportive team where diversity and creativity are valued
    • Health, dental and vision coverage
    • A complimentary scoop of Smitten Ice Cream with each shift
    • Discounts on merchandise and ice cream purchases
We are an equal opportunity employer and welcome diversity in the workplace.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records. We encourage candidates from underrepresented populations to apply.