General Manager - East Bay/Oakland

Oakland, CA /
*Shops* /
About Us

At Smitten Ice Cream, we are makers through and through – from our flavors right down to our ice cream machines, we make it all. Because we believe that ice cream can and should be better. Hell no status quo.

We’re reinventing the ice cream experience by churning each scoop to-order, from scratch, using the freshest, purest ingredients and patented liquid nitrogen-enabled technology. From our founder’s early days on the streets of San Francisco (literally) to our family of scoop shops across the Bay Area, we’ve been challenging the status quo from Day 1. And we’re just getting started.

About You

    • You thrive in a fast-paced, ever-changing environment
    • You’re a coach who knows when to provide feedback, when to provide direction and when to cheerlead
    • You’re inspired by and committed to creating uh-mazing experiences AND upholding our mission and values
    • You’re passionate about food and serving up the world’s best ice cream - ever!
    • You’re equally comfortable with a whisk as a wrench (kidding… sort of)

General Manager Responsibilities

    • Embody the mission and values of Smitten each and every day
    • Recruit, hire, train, and develop team members who positively contribute to the culture of our company
    • Meet sales objectives at your shop by managing labor, increasing throughput, and delivering an exceptional scoop of ice cream to all guests
    • Execute operational tactics to grow the business in a fast-paced environment
    • Think like an entrepreneur to find solutions that can increase sales, team member engagement, and guest happiness
    • Hold your team and yourself to the highest product quality standards
    • Listen to the needs and issues of your team and advocate on their behalf
    • Coach your team members so that they can grow with the company
    • Be the day-to-day face of the Smitten brand in your neighborhood by building relationships with guests and local partners
    • Execute local community marketing programs

General Manager Requirements

    • 1+ years management experience in the restaurant industry
    • 3+ years experience in retail, quick service, or full-service restaurants
    • High school diploma or equivalent educational experience
    • Certified Serv-Safe Food Protection Manager
    • Able to work various shifts per week (weekdays, evenings and weekends)
    • Able to stand for up to 8 hours at a time
    • Able to work up to 45 hours a week, although 40 is standard
    • Authorized to work in the United States
    • Must pass a background check

What We Offer You

    • An entrepreneurial work environment where you can have an impact on a growing company
    • Mentors committed to developing you to take on more responsibility within the company
    • A welcoming and supportive team where diversity and creativity are valued
    • Competitive pay plus opportunities for stock options and cash bonus
    • Health, dental, and vision coverage
    • Complimentary Smitten Ice Cream with each shift, and discounts on merchandise and ice cream purchases
We can't wait to meet you! :)