Customer Support Supervisor

Denver
User Operations
Full-time
Hello Denver! We are excited to be here!

Snapdocs is looking for our first Denver team lead. If you’re excited by the idea of leading the founding team, and playing an instrumental role in building and shaping the Denver team and culture for a fast-growth startup then you should check out this role. 

Snapdocs is an early-stage, rapidly growing company backed by investors like Sequoia, SV Angel, and Y Combinator. We are tackling the massive mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and joy to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

Our User Operations Support team will support the users of our technology (including notaries and other mortgage industry pros). By engaging directly and in a hands-on way with our customers, you will help them get the most out of our product while gathering their feedback and sharing that super valuable data with the broader Snapdocs team. As team lead, you will be a “player/coach,” not only doing all of the above alongside the team, but also acting as coach/mentor/resource for the rest of the team. You’ll do 1:1’s, performance management, provide career development, interview and hire, and act as an escalation point as issues arise. 

Our ideal candidate has 3-5 years of experience in onboarding new clients, managing accounts, or supporting change management initiatives where you’ve had to advise clients and handle support queries coupled with team lead or direct management experience. You have excellent written and oral communication skills and you bring a positive attitude to everything you do. Your ability to make people feel at ease will be key as you help clients in old-school, risk-averse industries to adopt a new technology. You're a resourceful and self-starting team player, hungry to contribute to the company's overall mission.

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!) and our location in downtown Denver is super convenient (we are currently based in the Wells Fargo Center).