Customer Support Associate

Denver
User Operations
Full-time
Hello Denver! We are excited to get to know you!

Snapdocs is looking for our first Denver team members. If you’re excited by the idea of being a founding team member, instrumental in helping build and shape the Denver team and culture for a fast-growth startup, then you should check out this role. 

Snapdocs is an early-stage, rapidly growing company backed by investors like Sequoia Capital, SV Angel, and Y Combinator. We are tackling the massive mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and joy to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in...

As a founding member of our Denver Product Augmentation team, you will be responsible for uploading and processing loan documents. You will answer questions from Lenders, Settlement Agents, and Consumers. In addition you will have a large impact on the growth of the team and product, gathering feedback from customers and sharing that super valuable data with the broader Snapdocs team.

Our ideal candidate has 1-3 years of experience in an administrative role where you’ve had to advise clients and handle support queries. You have excellent written and oral communication skills and you bring a positive attitude to everything you do. You're a  resourceful and self-starting team player, hungry to contribute to the company's overall mission.

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!) and our location in downtown Denver is super convenient.

Please take note office hours will be 6am - 2:30 pm MDT to support our East Coast clients. We are currently based in the Wells Fargo Center in downtown Denver.