Client Engagement Manager
In this crucial role, you’ll drive the implementation, adoption, and overall health of our new lender customers while working with internal stakeholders. This means you’ll manage a handful of enterprise key accounts in a new customer segment for Snapdocs while simultaneously improving our approach.
Snapdocs is an early-stage, rapidly growing company backed by investors like Sequoia, SV Angel, and YCombinator. We are tackling the massive mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and joy to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in...
Reporting to the Director of Customer Success, you will engage hands-on with customers in this role, but you’ll also develop processes, tools, and collateral to make these customer interactions more efficient as the business grows. You will gather feedback from customers on platform strengths, challenges, and opportunities, and championing that feedback to stakeholders and product teams.
Our ideal candidate has 8+ years in account management, business development, management consulting or a related field where you’ve had to advise clients, dig into data to inform decisions, and drive back to clear business results. Over that time, you’ve developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you’re eager to put in place at an early stage company. Clients have come to respect and trust you for your ability to simply communicate complex ideas, listen to various perspectives, and prescribe the best course of action and your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life. We provide a range of excellent benefits ranging from the standard stuff (4% match on 401(k)! free lunches! 21 days PTO!) to the not so standard (10 year exercise window on your options (!!)) and our location in the heart of the Financial District in SF is super convenient.