IT Manager

San Francisco
Security
Full-time
We are looking for our first IT Manager to join the growing InfoSec team. This high visibility and high impact role is an opportunity for you to architect the foundation and business process in which the IT support team operates. As a subject matter expert, we will be asking you what we should be doing, rather than telling you what to do. If that sounds exciting, read on...

Snapdocs is an early-stage technology platform, backed by blue-chip venture capital firms like Founders Fund, SV Angels, Sequoia Capital, F-Prime Capital and Y Combinator. We are tackling the $1.75 trillion U.S. mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and ultimately a better home buying experience to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in...

Reporting to the Head of InfoSec you will own IT support at Snapdocs which will include managing multiple offices, remote users, and vendors. As you get fully acclimated to our business, technology, and challenges, you will build your function. You will lead and manage IT projects, including the design and deployment of new IT systems and services. As the founding team member in the support team you will help define and manage the internal corporate infrastructure strategy, architecture, and processes. You will analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs. Collaborating cross-functionally you will troubleshoot all internal hardware and software related issues. 

Our ideal candidate has at least 5 years of overall work experience leading and managing IT projects and rolling out IT infrastructure, applications, and connectivity across various locations and requirement levels. You have excellent working knowledge of computer systems, security, systems administration, databases, data storage systems, and phone systems. The ability to understand business needs across different functions (Sales, Marketing, Operations, etc.) and being able to recommend a business process to match these needs will be a baseline for any serious candidate. Ability to lead cross-functionally (this role will touch every piece of the organization), patience (communicating IT to IT novices), bias for action (we’re a startup), time management skills and attention to detail (of course!), will be the foundational attributes that will set you up for success in this role.

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team members to make smart decisions. This means we value independent work as well as collaboration. We provide a range of excellent benefits ranging from the standard stuff (matching 401(k), free lunches, 21 days PTO!) to the not so standard (10-year exercise window on your options (!!)) and our location in the heart of the Financial District in SF is super convenient.

See our team here!