Customer Support Associate
Manila
Operations – Operations /
Full Time /
On-site
At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the role:
Snappr is the largest on-demand marketplace for professional photography in the world. We are the fastest growing company in the space, and one of our key sources of growth is enterprise clients. As the Customer Support Associate (B2B), it will be your job to ensure Enterprise clients have an exceptional experience with Snappr. Your ability to preemptively solve client issues with cross-functional business partners will directly enable Snappr’s top-line growth and geographical expansion.
What you'll do:
- Help Snappr win new enterprise clients by ensuring they have an exceptional experience with Snappr during the onboarding stage
- Work cross-functionally with Sales, Support, Photo Editing, Photographer Acquisition, and Operations to ensure client photoshoots are booked and completed in a timely manner and at the highest standard of quality
- Create business processes to translate client requests into Snappr photoshoots, ensure the quality of those photoshoots, and the successful delivery of all assets back to the client
- Support clients and account executives with questions they may have about specific photoshoots
- Update clients and relevant stakeholders internally on the progress and status of client photoshoots
What you'll need:
- Bilingual proficiency in written and spoken English
- At least 2 years of experience in a business operations, customer success, or client success management role
- Fantastic email communication skills and client-first mentality
- Comfort in Excel is a must, experience with SQL is a huge bonus
- Prior experience at a tech startup preferred but not required
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Job Benefits:
- Competitive salary
- 20% night differential
- HMO (w/ dependents)
- Learn from some of the best photographers, business operators, and sales executives in the industry
- Great workspace in Ortigas CBD
About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end-result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket-ship has a seat open just for you.
