Knowledge Content Specialist (L&D)
Metro Manila
Operations – Learning and Development /
Full Time /
On-site
At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out.
Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories.
About the role:
One of Snappr’s biggest priorities is to optimize our content development and management framework. That’s policies, email, phone, chat, and cool in-app content-driven automation to help our agents, internal stakeholders, partners, end-customers, merchants, and enterprise businesses all over the world. We strive to make content a strategic lever for Snappr and its customers.
What you'll do:
- Strive every day to use the content as a driving advantage for Snappr and its customers
- Write internal and external articles, communications, etc. on an ongoing basis
- Develop leveraged content strategies (in-app and web-based Help Center for our different audiences, internal support KB articles, and flows, etc.)
- Create and manage a central repository of all company operational policies and procedures
- Design and execute experiments to improve the quality and efficiency of Snappr support content
- Review audience feedback and interpret content effectiveness; independently and collaboratively provide data-driven analysis and content recommendations
- Be a high-integrity partner to our L&D, Training, and Quality teams
What you'll need:
- Bilingual proficiency in written and spoken English
- Minimum 4 years of relevant content experience
- Self-help/help center content writing experience (can include instructional/training and knowledge base articles)
- Open to other industries, but ideally from BPOs
- At least a C1 CEFR proficiency level
- Minimum 2 years of relevant project/ program management experience
- Experience with content strategy and content design
- Strong copywriting and editing skills, and the ability to deliver content effectively
- Self-starter attitude
Job benefits:
- Competitive salary
- Transportation allowance provided
- 20% night differential (if applicable)
- Health Insurance (Day 1 HMO w/ dependents)
- Free daily meals
- Paid Time Off
- Company Equity
About the team:
Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.
