Manager - Creator Community & Engagement

San Francisco, CA /
Operations – Operations /
Full Time
/ Hybrid
At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
 
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

Snappr places high value on the creator and photographers which provide services through the Snappr platform. This role will be focused on building photographer engagement through various strategies, and making sure photographers needs are being met on the platform and increase the provider NPS and tenure on the platform. 

What you’ll do:

    • Executing initiatives for photographer engagement
    • Managing all photographer communications
    • Partner with the Creative and/or the Learning and Development team to develop Photographer training and content creation
    • Partner with the Creator Onboarding and Management team to help scale the photographer community and coverage
    • Manage a team of 5 part-time ambassadors and scale program to more cities
    • Conducting user feedback with photographer focus groups on new product features
    • Identify, incubate and lead cross-functional special projects to drive global photographer marketplace growth 
    • Be a key stakeholder in prioritizing features for photographer-related products
    • Work closely with the product team to launch and operationalize new products from scratch
    • Utilize data to understand photographer and customer behavior and incubate new initiatives to improve their experience
    • Develop & optimize processes by breaking projects into actionable steps with aggressive timelines for completion
    • Build, track, and communicate detailed metrics dashboards to make data-driven decisions at scale
    • Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What you’ll need:

    • Have 2+ years of experience managing network operations at high-growth marketplaces
    • Have high energy and can dial up the intensity on-demand
    • Laugh more than you frown
    • Appreciate the finer things in life (we are a photography company)
    • Communicate with deadly precision
    • Eat growth for breakfast
    • Fight fires for lunch
    • Eat debates for dinner (we love to eat)
    • Have an obsessive attention to detail
    • Hustle like a car salesperson
    • Project-manage like a wedding planner
    • Know how to win friends and influence people
    • Get bored easily
    • Can run through brick walls (we don't like blockers)
    • Are looking for a 9 to 5 job
    • Can read sarcasm

Job benefits:

    • Competitive salary
    • Generous equity package
    • Front row seat on a rocket-ship
    • Elite team of high-performing and passionate individuals
    • A rapidly changing, hypergrowth environment
    • Work alongside the founding team as we aggressively scale up
    • Temporary WFH set-up

About the team:

Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.