Sr. Technical Writer

All locations
Educational Services
Full-time
About Snowflake

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions.

In addition, Snowflake’s culture was built on the following values that are even more important to us today:

Put Customers First. We only succeed when our customers succeed
Integrity Always. Be open, honest, and respectful
Think Big. Be ambitious and have big goals
Be Excellent. Quality and excellence count in everything we do
Get It Done. Results matter!
Own It
Make Each Other the Best
Embrace each others Differences

As a member of Snowflake's Knowledge Management team, you will work closely with our world-class team of software architects, engineers, and designers to create documentation and rich media content for Snowflake's industry-leading Cloud Data Warehouse. Working in a fast-paced, challenging, and rewarding environment, you will experience first-hand the immediate and direct impact your contributions have on Snowflake's rapidly-expanding base of global customers as we release each week.
Responsibilities include:
--Creating online documentation, tutorials, sample programs/code, and other content primarily for developer and administrator audiences.
--Delivering content on a weekly basis.
--Meeting with product managers, software engineers, and UI designers to ensure all new features and changes are fully documented.
--Working with Snowflake Support and Customer Success to help drive customer engagement and adoption through the following activities:
-Contributing to Knowledge Base articles.
-Responding to Community questions and discussions.
-Authoring and editing technical blog posts.
-Developing training materials, implementation guides, best practices, and FAQs


Preferred experience/skills:
--BA/BS in relevant field.
--7+ years experience creating technical product documentation from specs and scratch.
--Experience with cloud platforms (e.g. AWS, Microsoft Azure, Google Cloud Platform).
--Strong knowledge of security and authentication technologies, such as:
-IAM (SSO, SAML/OAuth, SCIM, RBAC).
-Network security (TLS) and data security (encryption, HSM, tokenization).
-Security vendor solutions (Okta, Azure AD, AWS KMS, Certificate authorities, etc.).
--Strong knowledge of enterprise networking, communication, and integration technologies, such as:
-Network policy configuration for both on-premises and cloud implementations, including best practices for network deployment.
-Proxy/firewall configuration, IP routing/CIDR, web service endpoints, etc.
-Standard connection protocols (e.g. ODBC, JDBC).
--Some knowledge of programming languages (e.g. Python, Java, JavaScript, Go).
--Experience with all aspects of the documentation development lifecycle, including:
-Audience profiling.
-Information gathering, interviewing, and research.
-Content authoring, management, and online/web publishing.

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.