Practice Director

East Coast
Professional Services
Full-time
About Snowflake

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions.

In addition, Snowflake’s culture was built on the following values that are even more important to us today:

Put Customers First. We only succeed when our customers succeed
Integrity Always. Be open, honest, and respectful
Think Big. Be ambitious and have big goals
Be Excellent. Quality and excellence count in everything we do
Get It Done. Results matter!
Own It
Make Each Other the Best
Embrace each others Differences

Snowflake Practice Manager/Director is a service professional who 
has demonstrated an ability to lead based on experience, knowledge, passion and competence. 

Responsibilities

    • Provides technical and/or business consultative leadership for a specific practice at the pre or post sales level
    • Manage a team of both senior and junior consultants, architects, Service Delivery Managers, and Technical Account Managers
    • Proactively provides input into the development of Practices' policies, procedures and standards
    • Monitors practice job performance and provides coaching, counseling, and motivation to maximize practice performance
    • Recruits and hires employees who can help grow and drive Snowflake's Professional Services' strategy 
    • Integrates industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
    • Ensures appropriate levels of specialization in the practice are being achieved by utilizing online and in person training opportunities for the teams
    • Maintains a level of practice readiness, in order to be successfully prepared to support the delivery of customer engagements
    • Ensures adequate level of resources in place to meet profitable demand.
    • Oversees charge ability of all delivery resources within the practice.

Requirements

    • SaaS or cloud computing delivery experience preferredFinancial and analytical experience
    • Leadership skills- has previously led a team and is comfortable with both Executives and Junior staff
    • Consultative skills  understanding of the services engagement modelDetailed product knowledge
    • Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
    • Ability to prioritize projects and deliverables (project management)
    • Negotiation skills and professional written / verbal communication skills
Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.