Salesforce Health Cloud Business Analyst/Admin

Baltimore, MD
Salesforce Practice – Salesforce Practice /
Full-Time /
Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with focus on HX, AI, cloud, DevOps, and cyber security. Our offices are in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 
Recognized as a Top Workplace USA (2024) 
Recognized as one of the Top Workplaces in Technology (2023, 2021)  
INC 5000, Fastest growing companies in America (2023, 2022)  
Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area  
2020 NXT UP - Top Federal Emerging Technology and consulting firms  
2020 Inaugural DC Metro’s Most Successful Companies  
2020 Washington Technology Fast 50  
NVTC Tech 100 (2020, 2019) 
Job Description 
Softrams is seeking a skilled Salesforce Health Cloud Business Analyst/Administrator to join our Salesforce Practice. This role involves gathering requirements from healthcare clients, translating them into user stories in JIRA, and working closely with the development team to provide solutions using Salesforce Health Cloud. The ideal candidate will have deep technical and functional expertise in Salesforce Health Cloud and can configure customizations on the Salesforce platform. 


    • Must reside in and be able to perform work in the United States. 
    • Must have lived in the United States for at least 3 years in the last 5. 
    • Must be able to obtain a public trust clearance. 
    • Bachelor's degree in computer science, Information Systems, Healthcare Administration, or related field is preferred. 
    • Proven experience as a Salesforce Business Analyst or Administrator, specifically with Salesforce Health Cloud. 
    • Strong understanding of Salesforce admin tasks and the ability to implement point-and-click customizations. 
    • Experience with Agile and Scrum methodologies, particularly in writing detailed user stories and managing tasks/issues in JIRA. 
    • Excellent analytical, problem-solving, and project management skills. 
    • Strong communication and interpersonal skills, with the ability to work effectively in a team environment and manage interactions with both technical and nontechnical clients. 
    • Salesforce certifications such as Salesforce Certified Administrator and Salesforce Certified Advanced Administrator are desirable. 


    • Requirements Gathering: Conduct detailed meetings with healthcare clients to understand their business needs and challenges. Accurately gather and document requirements for system enhancements and customizations. 
    • User Story Development: Translate business requirements into well-articulated user stories in JIRA, ensuring clarity and completeness for development teams. 
    • Salesforce Health Cloud Configuration: Configure Salesforce Health Cloud environments according to project requirements, including workflows, custom objects, fields, page layouts, security settings, etc. 
    • Solution Design and SME Support: Serve as a subject matter expert in Salesforce Health Cloud, providing technical and functional guidance to both clients and development teams. Develop innovative solutions that leverage the capabilities of Health Cloud to meet client needs. 
    • Project Management and Collaboration: Collaborate closely with project managers, developers, and other stakeholders to ensure projects are delivered on time and to specifications. Facilitate communication between all parties to address any issues or changes required during the project lifecycle. 
    • Testing and Validation: Coordinate testing efforts to ensure that configurations and developments meet initial business requirements and function correctly in the live environment. 
    • Training and Support: Provide training to end-users and ongoing support to ensure successful adoption and effective use of Salesforce Health Cloud functionalities. 

Benefits and Perks:

    • 65%-75% company-sponsored (including dependents) premiums towards medical, dental andvision insurance. 100% employer sponsored STD, LTD andlife insurance (min $100K). Voluntary life insurance option available. 
    • Retirement 401(k) plan with employer matching. Immediate vesting. 
    • Vacation andsick leave. 
    • Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
    • Company-sponsored role-based training and certifications.  
    • Monthly DoordashDashPass subscription. 
    • Group discounts via LifeMart ADP 
Public Trust Clearance: 
This role requires the hired candidate to go through public clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is a must to be eligible to qualify for public trust clearance sponsorship.  
Work Location: 
We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs. 
About Softrams: 
Softrams is a Maryland & Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, Mobile Apps, DevOps, Big Data Analytics, Data Science, and Cyber Security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient, and usable.  
EEO Statement: 
Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact (571) 918-8977 People Operations Team, email: