Senior Product Manager (QPP)

Baltimore, MD
Project Management – Product Management /
Full-Time /
Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 

Recognized as a Top Workplace USA (2024)
Recognized as one of the Top Workplaces in Technology (2023, 2021) 
INC 5000, Fastest growing companies in America (2023, 2022) 
Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 
2020 NXT UP - Top Federal Emerging Technology and consulting firms 
2020 Inaugural DC Metro’s Most Successful Companies 
2020 Washington Technology Fast 50 
NVTC Tech 100 (2020, 2019) 

Job Description
Softrams is looking for a Senior Product Manager with strong experience helping federal government clients develop a product vision and leading agile teams. This role is an integral part of a highly collaborative team that supports and builds modern, standards-based responsive web applications for mission-critical health IT solutions. This is a full-time W-2 opportunity. This role is fully remote.
Basic Qualifications:
·       Bachelor's degree
·       Must have lived in the United States for at least 3 years in the last 5.
·       Must be able to obtain a public trust clearance.
·       Must reside in and be able to perform work in the United States.
·       3+ years of experience as a product manager, product owner or scrum master in the Federal Government space
·       5+ years of total experience as leading agile teams as a product manager, product owner, or scrum master
·       8+ years of experience as a product manager, product owner, business analyst, product analyst, or scrum master leading requirements capture, management and analysis activities along all phases of the agile software development.
Preferred Qualifications
·       Experience as a product manager with healthcare IT programs.
·       Experience in healthcare, specifically Medicaid/Medicare
·       SAFe certification.
·       Scrum Master certification.
·       Lead a dynamic and multi-functional team to create a vision, develop, and enhance products on a day-to-day basis.
·       Serve as the team’s primary point of contact for clients, stakeholders, and other agile teams.
·       Help clients and stakeholders define and refine business requirements to ensure that what the team builds meets business and user needs.
·       Help clients and stakeholders understand the team’s capacity and negotiate scope and deadlines.
·       Facilitate team agile ceremonies, including sprint planning, stand-ups, and retros.
·       Monitor and report on agile metrics for the team, including velocity and business value.
·       Be a dynamic leader familiar with Agile methodology who will rally the team and work in a highly collaborative environment.
·       Analyze and understand complex business, policy, and engineering challenges, identify ways to improve products, services, and operations.
·       Identify problems and meet needs of internal and external customers, define, and prioritize product requirements, lead agile development process, execute timely product launches, continuously enhance, and optimize performance.
·       Identify product and feature success metrics, measure and monitor performance, conduct data analytics to prioritize future development, and identify new product opportunities.
·       Work the Solutions Team to capture product requirements as robust user stories. Demonstrate clear proficiency in using data to drive business decisions.
·       Consider various business and engineering factors like cost, risk, feasibility, and end user experience in delivering products and solutions for our organization.
·       Stay current with the policy and strategy changes at the customer and Healthcare industry in general.
·       Work with the customer, users, and other contractors to gather, understand, and document business, functional, technical & non-technical requirements.
·       Work closely with the product owner and agency leads to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting) for the products.
·       Conduct product analysis sessions, work group calls, and engage customers to provide requirements and feedback.
·       Work with sprint team to implement, accept, and accept user stories as defined.
·       Provide clear qualitative and quantitative information to teams and stakeholders.
Tools and Technologies:
·       Proficient in Jira
·       Proficient in Confluence
·       Proficient in Excel matrix reporting
·       Familiar with GitHub code repository
Benefits and Perks
·       65%-75% company-sponsored (including dependents) premiums towards Medical, Dental & Vision Insurance. 100% employer sponsored STD, LTD & Life Insurance (min $100K). Voluntary Life insurance option available.
·       Retirement 401(k) Plan with employer matching. Immediate vesting.
·       Vacation & Sick leaves.
·       Discretionary Bonus, Spot awards, Gifts, Tenure based rewards.
·       Company sponsored role-based certifications and trainings.
·       Monthly DoorDash DashPass subscription.
·       Group discounts via LifeMart ADP

Public Trust Clearance:
This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 
Work Location:
We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:
Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable. 

EEO Statement:
Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact (571) 918-8977 People Operations Team, email: