Salesforce Service Cloud Technical Lead
Geneva / Austin
Go To Market – BizTech /
Full-time /
On-site
Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.
Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.
The impact you can have
As part of Business Technology, you’ll join a collaborative team where experts challenge and learn from each other. You will support the efforts to implement, expand, define, design, configure, and manage our Salesforce company-wide critical backbone. By choosing your battle, you’ll put yourself in a position to assess the impact of new requirements and how they can scale and support our fast growth. Being directly in touch with SonarSourcers, you will have the opportunity to understand how the company operates and contribute to running a smooth and lean business. You’ll be able to evaluate your impact as users can ultimately spend more time on what really matters.
Being directly in touch with our Customer-facing team, you will have the opportunity to understand how the company operates and communicates with our customers. You will support the efforts to implement, expand, define, design, configure, and manage our Service Cloud platform. You’ll contribute to building the company's 360° Customer Database. As the Salesforce Service Cloud Technical Lead, you’ll put yourself in a position to propose solutions and new features to streamline our operations.
Finally, you’ll be able to evaluate your impact as users can ultimately spend more time on what really matters.
In this role, you can expect to
- Collaborate with stakeholders and development teams to gather requirements and process flows, including documentation of all features with acceptance criteria.
- Oversee complex workflow rules, data segmentation, and triggers and drive process improvements and innovations.
- Lead Service Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping
- Be the point of contact for stakeholders working on deliverables and encountering errors or technical issues with SFSC
- Support and educate/train our users on best practices in utilizing SFSC tools.
- Produce, maintain, and distribute comprehensive, clear, and accurate documentation for all processes and operational considerations.
- Prepare and plan future new functionality and customization or enhancements with users prior to releasing net new functionality
The skills you will demonstrate
- 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
- 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations
- Understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning
- Ability to assess the gap and impact of new requirements on current Salesforce implementation
- Team player with the ability to communicate effectively on technical topics and progress with different stakeholders
- Creative and analytical thinker with the capacity to challenge requirements and focus on delivery
- Proven ability to design and implement new processes and facilitate user adoption
- Salesforce.com Certification in Service Cloud, Architect, and/or Administration is a strong asset
Why you will love it here
• We value a safe work culture - founded in respect, kindness, and the right to fail.
• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
• Work-life balance - a healthy work-life balance is very important at Sonar.
• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
What we do
As Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike.
The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what’s possible.
Who we are
At Sonar we believe in people, dedication, and innovation. We’re a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride!
Our Core Values are: Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization.
If you want to learn more about our culture, check out our blog post.
Join us; we’ll be smarter and stronger together!
Sonar is an equal-opportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zero-tolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, veteran status, disability, or any other legally protected status.
