Order Management Specialist
Geneva
Go To Market – Sales Administration /
Full-time /
Hybrid
Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.
Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.
The impact you will have
As part of our dynamic growth, the global Sales Administration team is looking for a new member to be part of our Order Management squad based in Geneva, Switzerland. It is important that the Sales Administration team scale to support the teams and customers in this area. The team will work closely together to deliver top-class service both externally and internally.
In this role, you can expect to
- Process all incoming orders, including online purchases, for new business, upgrades, and renewals.
- Conduct thorough order reviews, ensure SLAs are met, and maintain quality standards.
- Collaborate with the sales team to confirm order specifications and address any discrepancies or specific requests.
- Manage all administrative tasks from customers related to invoicing and payments, coordinating with Finance and Legal teams as needed.
- Handle all invoice disputes, liaising with Leadership and Finance, and communicating accordingly with the customers.
- Support the Finance team with payment collections when administrative assistance is required.
- Deliver timely responses to internal and external customers within the established SLAs.
- Contribute to maintaining Salesforce data integrity.
- Bring new ideas to processes, while embracing new technologies and adapting to changes.
The skills you will demonstrate
- 3+ years of experience in a similar role within an international environment
- Proven experience within the IT industry
- An eye for detail and numbers
- Valuing high-quality work
- Problem-solving mindset
- Strong ability to work effectively as part of a team
- Strong prioritization and organization skills
- Excellent communication skills
- Fluent English
- A degree in Business or a related field
- Knowledge of Salesforce.com or a similar CRM
Words from the Team
Our mission is to provide excellent customer service by ensuring that all orders are processed accurately and in a timely manner. Every customer should be left satisfied with their interaction with Sonar. We operate as a team - our objectives and workload are shared evenly. We are therefore all exposed to a multitude of different customer requests. This enables us to face different situations every day, to learn, and to improve our processes continuously.
Feel ready to join the team? Apply and we will soon get in touch with you.
Sonar Sales Administration team.
Why you will love it here
• We value a safe work culture - founded in respect, kindness, and the right to fail.
• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
• Work-life balance - a healthy work-life balance is very important at Sonar.
• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
What we do
As Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike.
The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what’s possible.
Who we are
At Sonar we believe in people, dedication, and innovation. We’re a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride!
Our Core Values are: Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization.
If you want to learn more about our culture, check out our blog post.
Join us; we’ll be smarter and stronger together!
Sonar is an equal-opportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zero-tolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, veteran status, disability, or any other legally protected status.
