Payment Processing Specialist
Exeter, England
South West Water – SWW - Customer Services /
Permanent full-time /
On-site
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Ready for the next step in your career? In this role your attention to detail ensures accurate payments, customer satisfaction, and contributes to the organisation’s seamless operations, aligning with your career growth.
Join our dynamic team in Exeter as a Payment Processing Specialist! Joining us on a full-time, permanent basis, and in return, you will receive a competitive salary of £25,000 - £25,727 per annum plus a range of excellent company benefits + rewards.
About the role:
As a Payment Processing Specialist, you will be responsible for the timely and accurate allocation of customer payments within the corporate billing system and suspense accounts, to provide a first-class customer experience to South West Water’s (SWW) and Bournemouth Water (BW) customers in accordance with business priorities and targets.
Possessing strong customer service skills, you will focus on resolving customer contacts to the highest standards, as well as demonstrating a keen eye for detail, the ability to manage a customer journey through to a satisfactory resolution.
What you’ll be doing:
- Allocate customer payments accurately within corporate systems and suspense accounts
- Respond to customer contacts via various channels, advising on payment processes
- Collaborate with back office teams to resolve complaints and understand payment history
- Maintain accurate customer records in corporate systems
- Act as an escalation point for offshore payment processing queries
- Reconcile accounts, manage cash collection, and liaise with internal teams
- Handle reconciliation and submission of bank files for direct debits
- Run system reports and uphold intraday system audit requirements
- Support audit preparation and interview sessions
- Build effective relationships with co-workers, peers, and external partners
- Identify opportunities for process improvements to enhance cash collection
What we are looking for:
- GCSE education (grade A-C) or equivalent
- Previous customer service experience
- Strong understanding of business goals and objectives
- Excellent communication, interpersonal, and organizational skills
- Ability to challenge and innovate existing practices
- Knowledge of company systems and accurate data entry skills
- Proven exceptional customer service and attention to detail
What's in it for you:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks’ additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Closing Date: Tuesday 28th May, 2024
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
