Control Room Duty Manager
Exeter, England
South West Water – SWW - Operations - Waste Water Services /
Permanent full-time /
On-site
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for an opportunity to lead and inspire a team handling incidents and events? Do you want to make a measurable and sustainable positive impact on our environment and to our customers?
We currently have an opportunity for a Control Room Duty Manager to join our Service & Support Centre team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £45,000 per annum plus a 20% shift allowance.
About the role:
As our Duty Manager, you will play a key role in South West Water’s response and business continuity/preparedness to events and incidents that occur within our complex operational activities.
This role will be based in the Exeter Control room, the core of South West Waters 24/7 operational support and incident management. In this role, your main responsibility will be to efficiently coordinate and lead operational resources effectively, ensuring the correct and safe management of drinking water and wastewater resources, with the aim of minimising disruption, environmental impacts, and inconvenience to customers.
What you'll be doing:
- Ensuring the safe operation of drinking water and wastewater activities.
- Leading the incident management process, ensuring all relevant parties are involved in resolving incidents from start to finish.
- Prioritising incidents according to their urgency and employing the knowledge and resources of all SSC staff.
- Being the out of hours senior duty manager in the Service & Support Centre.
- Working a shift pattern that provides cover 24 hours a day, 7 days a week, 365 days a year.
- Continuously reviewing incidents methodically as they develop and making proactive decisions to improve the handling of any incident through to its conclusion.
- Building good relationships with both internal and external partners and continuously improving ways of working with our partners.
- Being the responsible owner of lessons learnt reviews ensuring they are actioned and implemented.
- Ensuring that colleagues and customers are kept fully informed of all operational incidents and activities affecting customer service.
- Providing input into incident response plans and processes, and regularly reviewing these plans to ensure they are up to date.
- Managing the deployment and performance of SSC staff on shift, and leading, motivating and encouraging the team.
What we are looking for:
- Demonstrable experience of working and managing at a senior level within a complex organisation.
- Experience in incident management, demonstrating the ability to handle and resolve incidents efficient.
- A confident and clear communicator, comfortable in presenting complex information to a diverse range of internal and external stakeholders.
- An ability to exercise initiative, use problem solving skills and prioritise tasks into a methodical order with competing timescales.
- Ability to create and maintain comprehensive incident processes, including root cause analysis and resolution procedures.
- Experience of water distribution networks, pipeline operations, water treatment or similar technically challenging activity.
- Experience of the sewerage treatment process, sewer network and pump stations, or demonstrable equivalent knowledge in similar industry.
- An ability to build relationships with all levels of complex organisations.
- Resilient and comfortable to work effectively under pressure, with an ability to readily adapt to manage competing priorities.
- A proactive mindset with the ability to identify potential incidents before they occur.
Essential Criteria
Desirable Criteria
What's in it for you?
- 23 - 27 days' holiday allowance plus 8 bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks’ additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Closing Date: Monday 27th May 2024
If you are looking for a new challenge, please click apply now to be considered as our Control Room Duty Manager - we look forward to receiving your application.
Previous candidates need not apply
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
