Networks Intelligence Reporting Analyst (2401)
Exeter, England
South West Water – SWW - Operations - Drinking Water Services /
Permanent full-time /
On-site
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Would you like to work within a collaborative team where your skills and experience can make a difference?
About the role:
We currently have a fantastic opportunity available for a Networks Reporting Analyst to join our team based in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £25,000 - £35,000 per annum depending on skills and experience plus a range of excellent company benefits + rewards.
As the Networks Reporting Analyst you will provide regional support for the improvement and maintenance of company regulatory information to support and enhance Low Pressure, Supply Interruption and Mains Repair reporting and associated Guaranteed Standards Scheme (GSS) payment management.
One of the core purposes of this role is to help manage the significant challenges over the next investment period which require step-changes in performance across the business. With a robust and co-ordinated approach, you will help keep on track and maintain Outcome Delivery Incentives (ODI) levels and mitigate potential financial and reputational impacts.
What you’ll be doing:
- Conduct post-event supply interruption reviews, detailing cause, impact and action taken to resolve.
- Turn data from company software and systems into information and actionable insights.
- Carry out basic network modelling and hydraulic analysis using Infoworks WS Pro to support post-event analysis. Training will be provided.
- Provide recommendations for better network management and event mitigation.
- Support incident management by providing network information on an ‘as required’ basis.
- Use pressure, customer and other network related data to review the Low Pressure Register and provide recommendations for the removal or addition of properties.
- Review feedback from NSA teams regarding contact from customers experiencing low pressure, ensuring investigations have been completed and outcome / results documented with full auditable trail.
- Use company software to analyse pressure data, identify pressure loggers requiring maintenance or replacement and promote remedial work.
- Identify and report Guaranteed Standards Scheme (GSS) payments for customers on the Low Pressure Register and customers impacted by supply interruptions.
- Record planned network interruptions in the Supply Interruption Database (SID) and inform customers within set timescales.
- Support accurate reporting of water network activities (mains repairs) using company software.
What we are looking for:
- 5 GCSEs at grades A-C or equivalent including Maths and English
- Microsoft suite with strong Excel & Word skills appropriate to this role
- Proven track record of working to deadlines and a background in technical problem solving.
- Understanding the importance of good customer service and the impact of actions on the company.
- Effective organisational skills with attention to detail and the ability to use initiative and prioritise multiple initiatives simultaneously
- Excellent communication skills, both oral and written, as well as being able to communicate quantitative information in a clear manner
- Excellent report writing skills and able to present information concisely
- Establishes rapport easily and builds effective working relationships
- Committed to attaining and surpassing the expectations of stakeholders by consistently contributing to the delivery of business results
- Acts positively when circumstances change and is constructive and proactive in challenging the usual methods to help bring about change or improvements
- Contributes enthusiastically to a positive and supportive working environment by having respect for the needs of stakeholders
- Willing to take ownership of work and personal development to ensure the achievement of business objectives
What's in it for you:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks’ additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Closing Date: 18th November 2024
If you are looking for a new challenge, please click apply now to be considered as our Networks Reporting Analyst- we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
