Customer Communications Manager
Exeter, Bristol or Redhill
South West Water – South West Water - Customer - Customer Communication and Engagement /
Permanent full-time /
On-site
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have an opportunity for a Customer Communications Manager to join our team based in the South West. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £38,000 per annum plus excellent benefits.
You will be responsible for leading the customer communications strategy, ensuring timely, clear, and effective messaging across all customer touchpoints.
What you’ll be doing:
- Develop and implement customer communication plans
- Manage crisis and incident communications
- Work with digital and service teams to improve customer experience
- Monitor and evaluate communication effectiveness
What we are looking for:
- Experience in customer communications and engagement
- Strong writing and editing skills
- Ability to manage multiple projects and stakeholders
- Knowledge of digital communication tools and platforms
What's in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
In return, we offer an excellent range of benefits including:
Closing Date: 22 August 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
