Customer Leakage Technician (2059)
Exeter, England / Devon, England
South West Water – SWW - Operations - Drinking Water Services /
Permanent full-time /
On-site
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for an opportunity to apply your previous skills and experience, in a trusted and collaborative workplace?
We currently have a fantastic opportunity available for a Customer Leakage Technician to join our team based in Devon. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £25,840 - £32,582 per annum (On progression scheme) plus a range of excellent company benefits + rewards (pay award pending).
About the role:
In this role you will deliver excellent customer service and advise customers with leaks on their private pipework to ensure leaks are repaired in a timely manner. When necessary, you may assist to enforce SWW’s right to legal proceedings in line with Section 75 of the Water Industry Act 1991.
Additionally the role will incorporate water efficiency and demand management into everyday interactions and tasks, encouraging and promoting the conscientious use of water with customers, colleagues and organisations.
What you’ll be doing:
- To provide the necessary help and guidance to customers to assist them with resolving leakage issues on private pipework in a timely manner.
- To work closely with the Customer Services Customer Leakage Team to provide assistance to identified customers and enable the delivery of exceptional customer service.
- To perform the required duties associated with the legal enforcement processes documented within Section 75 of the Water Industry Act 1991.
- Work in close collaboration with the Water Efficiency Team, assisting with promotion of demand management and incorporating water efficiency into everyday interactions.
- To assist in the development of processes, methodologies and strategies for engaging successfully with customers to promote and implement reductions in water use at the individual, community and regional levels.
- Monitor the progress of resolving customer leak issues using current reporting tools and ensure information and data is captured accurately and consistently.
- Survey and promote work for leak repairs with contractors, ensuring attention to detail and costs are considered when collecting this information.
- Managing the liaison with third parties, such as councils, housing associations and repair contractors.
- Carry-out as required any special investigations and reports. To include investigations to provide information for Customer Services to respond to customer complaints relating to customer leakage issues within DG7 response times.
- Undertake the duties of other members of the Customer leakage team from time to time. This may well entail standby duties in the Leakage team rota.
What we are looking for:
- 5 GCSEs or equivalent in Maths, English and a Science subject.
- Customer care and/or complaint resolution.
- Relevant experience in Leakage Control or Water Distribution Networks.
- Proven ability to work within a team environment but also on your own.
- Proven ability to communicate and liaise effectively with internal and external customers.
- The ability to understand complex technical issues and convert into clear action plan/programme of work.
- Resilient and able to meet tight and sometimes challenging deadlines.
- Basic IS skills – ability to use company IS systems effectively.
- General H&S awareness.
- Customer facing skills and ability to deal effectively with customers both internal and external.
- Reliable, punctual, thorough and committed to achieving the requirements of the role.
- Ability to show resilience in a operational environment with the flexibility to adapt to varied tasks at short notice.
- Adaptable and able to take on new skills which is essential in a continuous improvement environment.
- Full UK Drivers Licence
- A flexible approach to working hours which will include participation in a standby rotation.
What's in it for you:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks’ additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Closing Date: Monday 3rd June 2024
If you are looking for a new challenge, please click apply now to be considered as our Customer Leakage Technician - we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
