Payment Processing Administrator
Bournemouth, England
Pennon Water Services – PWS - Operations /
Permanent full-time /
On-site
Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.
As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.
Are you an excellent communicator with a strong work ethic and a methodical approach? Would you like to use your organisation and communication skills within an exciting and progressive company?
We currently have an exciting opportunity available as a Payment Processing Administrator to join our team working in Bournemouth. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £26,227 per annum.
About the role:
As our Payment Processing Technician you will work in the Billing & Payments Team within in our operational department, providing administrative support to customers in relation to payment processing, credit control and the billing of accounts.
The ideal candidate will have a strong administration background, with excellent communication skills to provide valuable customer support, to guide them through the billing process.
What you’ll be doing:
- You will ensure timely and accurate allocation of customer payments over several billing systems and suspense accounts
- You'll be managing your own case load to ensure contact is made in a timely manner and in line with agreed service level agreements
- You'll advise customer by email and telephone of payment allocation and request details and remittances
- You will also provide administrative support in relation to billing of accounts, credit control and payment processing
- You will escalate collection issues to prioritise problems/ complaints to help enable prompt payments
What we are looking for:
- A minimum of five GCSE’s grade A-C or equivalent
- Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
- Demonstrate excellent levels of customer service and interpersonal skills
- Adaptable to change in a flexible, fast paced working environment
- Evidence you are self-motivated and able to work with minimum supervision with a positive can do attitude
What’s in it for you:
- What's in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: 3rd July 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
