Resourcing Analyst
Exeter, Bristol or Redhill
South West Water – South West Water - Customer - Workforce Management, Planning & Reporting /
Permanent full-time /
Hybrid
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We’re looking for a Resourcing Analyst to join our Customer Care team and help drive performance through smart resource planning and data-driven insights. This role is critical to ensuring we deliver excellent service to our customers while supporting operational efficiency across Billing, Wholesale, and Telephony teams.
Joining us on a full-time permanent basis, you will receive a competitive salary of £29,000 per annum plus excellent benefits.
What You’ll Be Doing
- Reporting on service levels and performance measures.
- Proactive resource planning and trend analysis.
- Identifying and mitigating performance risks.
- Managing intraday resources and staff scheduling.
- Supporting outbound customer campaigns.
- Collaborating with IT on telephony improvements.
- Testing new lines introduced to the business.
What We’re Looking For
- Ability to work under pressure and meet deadlines.
- Experience leading and mentoring teams.
- Strong initiative and self-management.
- Level 3 education standard or equivalent experience (required).
- Strong Microsoft Excel skills (desirable).
What’s in It for You
- We know that the support and commitment of our staff is key to our success, so you’ll receive ongoing development and training for a long-term career with us. We’re proud to have been awarded Investors in People recognition.
- In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- Discretionary bonus
- Competitive contributory pension
- Share-save scheme
- Health benefits and wellbeing support
- Group discounts
- Cycle to Work scheme
- Financial support services
- And plenty more!
Closing Date: 4th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
